Next-Gen SIEM Professional Services Manager, EMEA (Remote, GBR)

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:
As a Manager on the NG-SIEM Professional Services team, you will lead a regional team and be the face of CrowdStrike’s Falcon NG-SIEM while reporting to the Senior Manager, NG-SIEM Professional Services. You’ll spearhead key efforts and become a trusted advisor to internal CrowdStrike stakeholders and customers within your region. You will have responsibility for building and growing a team focused on providing delivery of all aspects of the NG-SIEM implementation from pre-sales scoping discussions to initial customer engagement, planning, installation, optimization/utility and follow-on customer support for NG-SIEM.

What You'll Do:

• Build and grow a team that helps customers operationalize and support NG-SIEM.

• Provide hands-on support in the trenches with all members of the NG-SIEM team and help deliver high quality services to all of our customers.

• Work cross functionally with CrowdStrike teams to ensure successful delivery outcomes.

• Manage and mentor team members to help expand skill sets and maximize performance.

• Anticipate customer needs for NG-SIEM by staying aware of new CrowdStrike technologies.

• Deliver directly to customers technical implementation, configuration, and troubleshooting assistance with the deployment of the NG-SIEM platform and associated modules.

• Manage customer projects both directly and as a project leadership role.

• Work closely and collaboratively with customer information technology teams.

• Work closely and collaboratively with the internal NG-SIEM cross functional teams to develop customer facing collateral.

• Lead skills workshops for the Platform Operations team.

• Ability to travel up to 25% of the time.

What You'll Need:

• 8+ years of experience working with log management/SIEM solutions (Falcon LogScale, Splunk, QRadar, Arcsight, LogRhythm, Exabeam Data Lake, etc) in a professional services or similar capacity

• Strong understanding of employee management concepts with the demonstrated ability to lead teams

• Prior management experience (3+ years) of small to medium-sized teams within software deployment projects and/or field engineering or consulting organizations

• Experience developing go-to-market strategies including new service offerings and cross-sell/upsell opportunities

• Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs

• Knowledge of SIEM skills and best practices related to log analysis, data onboarding, parsers, search queries, dashboards, and alerts

• Experience managing technical deployments, tracking time, and running projects from kickoff to closure

• Applied knowledge of infrastructure services and applications hosted in AWS, GCP, and Azure and traditional on-prem IT environments, such as directory services, database servers, containerization, authentication providers, networking and data storage

• Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders

• Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams

• Strong written and oral communication skills in English

• Occasional travel may be required (<25%)

Bonus Points:

• Information Technology community participation (conference speaker, script contributor,…) is highly preferred

• Knowledge of distributed applications hosted in AWS, GCP, and Azure

• Experience and skills in Linux, Ansible, Kubernetes, and Kafka

• Automation experience building scripts in Bash, Python, or other programming languages

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Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

• Competitive vacation and flexible working arrangements

• Physical and mental wellness programs 

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Access to CrowdStrike University, LinkedIn Learning and Jhanna

• Offices with stocked kitchens when you need to fuel innovation and collaboration

• Birthday time-off in your local country

• Work with people who are passionate in our mission and Great Place to Work certified across the globe

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com​, for further assistance.