IT Administrator II - Information Security

About CRS   

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work are accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. 

Job Summary  

The Admin II, Information Security is responsible for the implementation, configuration, administration, and troubleshooting of security controls necessary to protect the agency end user computing systems, networks, and data. Working hand in hand with members of the Security Operations Center (SecOps) and Information Security team members will monitor the agency ICT (Information and Communications Technology) systems and services for potential threats, respond to incidents and support the mitigation actions resulting from potential vulnerabilities, reporting issues, and escalating to the team leadership when necessary.  

Roles and Key Responsibilities  

• Install, administer, and troubleshoot ICT security solutions 
• Configure security systems, analyze security requirements, and recommend improvements 
• Implement end user computing, network, application security policies, access control and organization data safeguards 
• Monitor software compliance and initiate necessary remediations requests  
• Assist the information security team with the implementation of ICT security controls and measures designed to mitigate cybersecurity risks. 
• Monitor the agency standard protection and virus detection applications  
• Perform and respond to the results of vulnerability scans, identifying and defending against cybersecurity threats
• Respond to alerts escalated by the MXDR (Managed Extended Detection and Response) vendor, logs generated in our security systems and execute the information security established protocols for remediation 
• Create, review, maintain and update ICT security documentation, and knowledge base articles 
• Prepare necessary reports that take note of security incidents 
• Research the latest in information technology security trends to keep up to date with the subject and use the latest technology to protect information. 
• Assist with the development of security plans for best standards and practices for the organization 
• Make recommendations to managers and senior executives about security advancements to best protect the agency’s systems. 
• Assist the Information Security team with the implementation and advancement of the Information Security Awareness program agency wide 

Basic Qualifications   

• Bachelor’s degree in computer science, Information Technology, cybersecurity, related field, or equivalent experience. 
• Minimum of 2 years’ experience in related area 
• Demonstrated mastery in related area technologies 
• Demonstrated mastery in servers, networking, end user device management and support  
• Basic experience in security administration operations, tools, and processes 
• Knowledge in diagnosing virus, malware infections, and executing necessary rectification actions 
• Experience with Microsoft Windows operating systems, Windows Active Directory Services, Azure AD (Active Directory) and Office 365 
• ITIL Foundation certification 
• Track record of reliable and consistent performance. 

Knowledge, Skills and Abilities 

• Experience in providing help desk services
• Team Player 
• Good interpersonal and communication skills 
• Strong analytical, critical thinking, and proven-solving skills 
• Flexibility 
• Interest in evolving technologies 

Agency-wide Competencies (for all CRS Staff)�� 

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. 

Disclaimer:� This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.�� 

Note:  All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.

CRS' talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

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EOE/M/F/D/V - CRS is an Equal Opportunity Employer. (For all US and International positions)�