Cybersecurity Services Provider Customer Service Rep

9615 Ashburn VA Non-specific Customer Site

Leidos is seeking a Cyber Security Services Provider Customer Service Rep to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network Operations Security Center (NOSC) support, cyber analysis, application development, and a 24x7x365 support staff, as well as project management, knowledge management, and data acquisition capabilities.  The Customer Service Rep is in the Project Management Office portion of the contract, a M-F day position subject to customer core hours requirements.

Department of Homeland Security (DHS), Network Operations Security Center (NOSC) is a U.S. Government program responsible to monitor, detect, analyze, mitigate, and respond to cyber threats and adversarial activity on the DHS Enterprise.   The DHS NOSC has primary responsibility for monitoring and responding to security events and incidents detected at the Trusted Internet Connection (TIC) and Policy Enforcement Point (PEP) and is responsible for directing and coordinating detection and response activities performed by each Component SOC. Direction and coordination are achieved through a shared DHS incident tracking system and other means of coordination and communication.

Primary Responsibilities

  • Assist the Cybersecurity Services Provider (CSP) Lead as directed.

  • Build and maintain a detailed and defendable cost model for CSP support for subscribers

  • Ensure the cost model is updated as required with regular reviews to account for changing technologies, processes, contract changes, and other conditions as needed

  • Ensure cost calculation of services provided is communicated clearly to the subscribers

  • Develop and maintain RACI matrix and communications plan with the budget offices, Contracting Officer’s Representative (COR), technical teams, and system owners

  • Assist budget and collection offices with drafting and maintaining Letters of Agreement or Memoranda of Agreement as required

  • Manage budget change request process

  • Assist the CSP Lead in determining the issues and needs of potential subscribers to determine how best to monitor and secure their systems and infrastructure

  • Assist with defining requirements

  • Work within established policies, processes, regulations, and standards to ensure optimal subscriber support and prompt payment for services

Basic Qualifications

  • Bachelor’s Degree in information technology or a related technical discipline and 8-12 years of experience. Additional years of experience and certs may be considered in lieu of a degree.

  • Five years of relevant experience in the areas of budget management, technical management, and/or customer service management, or the equivalent combination of education, professional training, certifications, and/or work experience

  • Well-developed combination of information technology, budgeting, customer relationship management, and communication skills, to include written and spoken reports to the customer and contract program management, as well as delivering presentations

Preferred Qualifications

  • Project Management Institute (PMI) Project Management Professional (PMP) certification

  • Relevant experience performing similar work for a federal customer, particularly DOD, DHS, or their components, with additional consideration given to experience in a CSP (DHS) or CSSP (DOD) environment 

Financial analyst experience/certifications

Original Posting Date:


While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $101,400.00 - $183,300.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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Tags: DoD Monitoring SOC

Perks/benefits: Career development Equity / stock options Team events

Region: North America
Country: United States
Job stats:  3  1  0

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