Cyber Claims & Incident Management Specialist

About UsResilience is the next-generation cyber risk company that’s on a mission to help make the world cyber resilient. 
Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators from the insurance and technology industries, the privately-held firm is rewriting the rules of how cyber risk is assessed and managed for middle to large market enterprises. Rooted in decades of experience, Resilience helps financial, risk, and information security leaders continuously improve their organizations' cyber resilience by connecting cyber insurance coverage with advanced cybersecurity visibility and a shared plan to reinforce actionable cyber hygiene. 
Resilience is proud to be backed by leading technology investment firms including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agency and security services through its expert security team.  
As a Cyber Claims & Incident Management Specialist at Resilience, you will be essential in upholding our promise of exceptional service by efficiently managing a caseload of insurance claims from initiation to closure. You will assess claims, determine liability, and ensure a fair settlement, all while providing excellent customer service and maintaining compliance with legal and procedural requirements.

Responsibilities:

• Manage the handling of a cyber claim event (BEC, ransomware, data breach, etc).
• Assist with managing the incident response team of privacy counsel, digital forensics team, and data mining/notification vendors when applicable.
• Investigate insurance claims by interviewing the insured to determine cyber event damages.
• Review and interpret insurance policies to determine coverage.
• Document claims activities and findings comprehensively and timely in the claims management system.
• Negotiate claim settlements and authorize payments within prescribed limits.
• Collaborate with legal counsel on complex claims and represent the company in external negotiations.
• Assist in fraud detection and validation processes to prevent fraudulent claims.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional societies. 

Qualifications:

• 5+ years of experience in claims handling or a similar role.
• Strong understanding of insurance law and contracts.
• Excellent analytical and problem-solving skills.
• Proficient in Google Suite and claims management software.
• Exceptional communication and interpersonal skills, with an ability to handle sensitive situations diplomatically.
• Licensed as a Claims Adjuster, a plus.
• Bachelor’s degree in Business, Finance, or related field preferred.

What Resilience Offers YouInnovative company cultureFlexible work schedulesFamily paid leavePaid healthcare for employees401kProfessional development & career advancementsFlexible paid time offEmployee referral bonus
Accommodations and AccessibilityWe want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources team at humanresources@cyberresilience.com.