Practice Manager - Threat & Vulnerability Remediation (Remote, USA )

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The Threat, Vulnerability Management & Remediation (TVMR) Practice Manager is responsible for technical leadership and personnel management of the TVMR service delivery practice area within the Threat services department. The Practice Manager ensures that appropriate methodologies are in place, current and enforced for the execution of the services aligned under the practice.  The Practice Manager also provides delivery quality oversight from a technical and leadership perspective to include enforcement of the defined methodologies as well as preliminary deliverable review to ensure content is appropriate, comprehensive and addresses the requirements of the project.
This is a remote position and can be worked from any major city within the continental United States.

CORE RESPONSIBILITIES:

• Management and oversight of the TVMR practice with a responsibility to develop team members to perform at a higher level by giving opportunities, providing timely continuous feedback, and communicating expectations.
• Ensure team methodologies for all relevant service offerings are documented, updated and being followed by all consultants within the group
• As both a leader/mentor and a billable consultant – participate in customer engagements to ensure standards for technical execution are being followed and junior consultants are being groomed for success within their roles.

Coaching, Mentoring & Quality Assurance:

• Conduct remote consultant coaching/training during engagements
• Provide preliminary and comprehensive review of project deliverables to ensure content is appropriate and address the requirements of the project as defined in the statement of work and as desired by the customer. The Practice Manager is responsible for initial deliverable review and collaboration with the consultants on the project and then enables the QA review process before sending project deliverables to customer contacts.
• Engagement Initiation (Kick-off Calls, onsite presentations, first day of onsite work for meet & greet, etc.)
• Engagement Close Out (preliminary out-brief, deliverable review, formal presentations, etc.)
• In addition to the methodologies and checklists - ensure resources leveraged by the consultants are current and accurate
• Lead the development of standard toolsets and delivery methodologies for the practice area
• Assist with Project tracking and work with the Enterprise Resource Management (ERM) team to review staffing assignments and assist in staffing decisions for engagements
• Ensure current skills matrix information is kept updated for the team
• Work with consultants being staffed on projects to ensure they have the necessary resources and engagement delivery plans to execute their assigned work successfully
• Review daily status reports for engagements occurring within the practice for technical quality and work directly with consultants if improvements or modifications as needed
• Participate in client kickoff and out-brief calls when required and help consultants craft appropriate materials for those meetings/presentations
• Ensure consultants are working with the account team and other practice SA’s regarding identified customer opportunities during the engagement
• Track consultant opportunity identification performance on each engagement and provide coaching (where appropriate) to improve performance
• Provide ongoing updates and collaboration on deliverable templates and materials for the practice to ensure documentation standards are consistent with the other consulting groups and current with evolving client needs

Personnel Management:

• Work with consultants to ensure assignments take their goals and desires into account, pair up resources as required and provide support and mentorship throughout an engagement as required or when there is a skills gap
• Work with consultants on annual training goals and planning to enhance the skill set required for their role
• Work with consultants to develop research or training plans that are necessary for pre-engagement skill building and keep track of the pending project funnel to understand where gaps may exist
• Work with consultants to develop research goals that will have defined quarterly timelines
• Ensure consultant bench time is properly utilized for meeting practice research goals and necessary skills improvement
• Track consultant performance on a per project basis across pertinent criteria and collaborate with Delivery Management to maintain accurate data for ongoing performance reviews
• Perform semi-annual performance reviews with consultants reporting to you to review strengths, weaknesses and address career path goals, practice initiatives and training requirements
• Assist in identifying and qualifying potential candidates to join the team
• Assist in defining appropriate job descriptions and requirements for current and potential candidates

Sales Support & Subject Matter Expertise:

• Responsible for the presales content relevant to their practice area for all offerings relative to their group. While these documents are ‘owned’ by marketing or services sales specifically, the specific methodology outlines and content that is fed into the presales materials is to be maintained by the Practice Manager (and their relative Principals and Managing Principals as appropriate). This includes:
• Customer facing 1-pagers/slicks
• Internal sales battle-cards
• Practice service descriptions (for brochures, website content, etc.)
• Provide support to Practice Area sales organization (solutions architects) with technical expertise and resources specific to their practice division. Work with sales resources to determine any gaps in current materials and provide content to support the materials necessary to close those gaps.
• Provide direct sales support to Account Managers and inside sales reps when required for client interaction (demonstrating expertise) as well as technical scoping support for engagements to be executed by their practice
• Provide support for SoW review relative to the practice and resources as required
• Assist Solutions Architects in the creation of sales training materials for their focus areas offerings and solutions
• On a regular basis – review and update any and all sanitized work product examples designed for account managers to present to customers
• Assist in identifying appropriate subcontractors for relevant practice projects and help create subcontractor SoWs where necessary.
• Work with Delivery Management organization to track incoming subcontractor SoWs for appropriate project setup, tracking and hour entry

REQUIRED QUALIFICATIONS:

• Experience managing professional services and/or IT security engineering teams teams within a high-growth organization.
• Personnel management experience typically gained in 3-5 years.
• Information Risk Management or Information Security experience typically gained over a minimum of 5 years.
• Experience working with one or more of the following regulatory requirements and strategic initiatives typically gained in 5 - 7 years:
• FISMA (NIST)
• ISO 21000
• NIST Cyber Risk Framework (CRF)

Must Have:

• Valid Driver’s License
• Ability to travel occasionally for internal business and/or external client meetings, as needed (up to 25%)
• Ability to work greater than 40 hours per week, on occasion, as needed
• High School Diploma or GED

DESIRED QUALIFICATIONS:

• BS/BBA Preferred but not required
• CISSP certification a plus
• PMP certification a plus

With Optiv you can expect:
• A company committed to championing Diversity, Equality, and Inclusion through our Affinity groups including, Black Employee Network, Disabled Employee Network, Latino Employee Network, Optiv Pride (LGBTQIA+), Veterans Support Network, and Women's Network.• Work/life balance. We offer “Recharge” a flexible, time-off program that encourages eligible employees to take the time they need to recharge • Professional training resources, including tuition reimbursement• Creative problem-solving and the ability to tackle unique, complex projects• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remote/from home (where applicable)
If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.