Assurance Networking&Security Specialist

Role purpose

Provide to Vodafone Top Customers an excellent technical assistance. 

The candidate will have to demonstrate and skills on networking and cyber security and will be a part of a high skilled team with advanced training sessions before taking in charge real Customers.
She/He will demonstrate learning capacities and a proactive approach towards new technologies and tools.

Key Accountabilities & Decision Ownership

•    Manage in first person all technical requests on Top Vodafone Customers
•    E2E accountability on Customer for in life management (Incident, change and service requests)
•    Problem management
•    Customer Experience management
•    SLAs accountability

Core competencies, knowledge and experience

•    Knowledge of Cyber Security fundamentals and tools
•    Certification in Firewalling technologies (i.e. NSE2/4)
•    Familiar with troubleshooting
•    Knowledge of LAN protocols (DHCP, DHCP snooping, 802.1x etc) and segmentation (VLAN VxLAN etc)
•    Flexible and open-mind attitude toward innovative services and new technologies
•    Good communication skills (speaking and writing)

Must have technical / professional qualifications

•    Good English speaking, understanding and writing (at least B1)
•    CCNP certification or equivalent
•    Strong accountability and motivation

•    Academic Background: Engineering Degree 

Sede preferenziale: Milano