Security Solution Consultant

Durham (Flexible)


Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys Global Security, Privacy & Compliance COE (Centre of Excellence) team is made up of Security/Privacy/Compliance experts with the skills to provide expert services in support of the Genesys business (Genesys Sales, Presales, Customers, Partners, Prospects, external consultants etc.). The team is single point of contact for these teams for all security, privacy & compliance related engagements.

Role and Responsibilities:

  • As a subject matter expert, you will assist our sales account team to support security, privacy & compliance discussions that include explaining security, privacy and compliance policies, controls and processes for Genesys solutions. 

  • You will be lead for product security/privacy/compliance questions and consulting engagements for prospects, customers, and partners.

  • You will be expected to demo security, privacy and compliance product features to our prospects, customers, and partners to support our security, compliance and privacy approach.

  • You will support our global team with security, privacy & compliance audits/assessments due diligence engagements.

  • You will address customers questions/concerns related to pen tests.

  • You will own and manage other global engagements as and when required.

This role offers: 

  • Working in a high-energy, dynamic & expert team that provides every opportunity to thrive.

  • An onboarding program that will give you all the tools you need to be successful in your position. You will be given the opportunity for ongoing training to help you achieve a long and successful career with Genesys.

  • Close collaboration with Enterprise Sales teams in strategic Accounts to drive Cloud Acceleration

  • A high trust working environment, empowering you to work independently and be self-motivated to create lasting internal and customer relationships.

  • Working across a culturally diverse and fascinating team.

  • Travel to customer and business meeting sites across EMEA region as/if required.  Up-to 30% of travel is to be expected.

  • Role can be office based or fully remote.

The minimum you need to succeed: 

  • Show Empathy, Passion, Energy and a willingness to go above and beyond.

  • Bachelor’s Degree in Communications, Cloud Technology, Cyber Security OR related certifications such as AWS Certified Security, Microsoft Azure Security OR similar recent professional experience within cloud environments

  • Professional proven experience within Amazon Web Services, Cyber Security, Cloud Computing or Networking, Integrations.

  • Strong background and past hands-on DevSecOps experience

  • Excellent consulting, presentation & technical writing skills. 

  • Be a Team Player; be adaptable and able to multi-task.

  • Ability to work independently with little guidance and be detail oriented.

  • Flexible and adaptable to changing work environments.

  • Work in-line with team and company standards.

  • Goal-oriented and have the self-discipline to complete all work tasks on time.

  • Ability to present complex information in a clear, concise manner.

  • Fluency (Written and spoken) in the English and Spanish language is a must requirement.

  • Ability to work at a computer terminal 90% of the typical workday.

Nice to Have Skills:

  • Prior Genesys products hands-on Experience, in an operational, professional services or presale’s role.

  • Vertical (Healthcare, Finance & Public sector) specific experience

  • Previous pen testing experience.

  • Designing Secure distributed Architectures.

  • Customer experience, digital engagement or AI cloud solutions.



This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$101,150.00 - $198,450.00


  • Medical, Dental, and Vision Insurance. 

  • Telehealth coverage

  • Flexible work schedules and work from home opportunities

  • Development and career growth opportunities

  • Open Time Off in addition to 10 paid holidays

  • 401(k) matching program

  • Adoption Assistance

  • Fertility treatments

More details about our company benefits can be found at the following link:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.


This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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Category: Consulting Jobs

Tags: Audits AWS Azure Cloud Compliance DevSecOps Finance Pentesting Privacy Product security

Perks/benefits: Career development Competitive pay Equity / stock options Fertility benefits Flex hours Flex vacation Health care Home office stipend Insurance Salary bonus Startup environment

Regions: Remote/Anywhere North America
Country: United States

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