Information Security (Network) Consultant

• Manage, configure and upgrade a wide variety of security technologies (e.g. FW, UTM, IDS/IPS, SWG/SEG, VPN, EPP, DLP, ATP, 2FA, PAM, etc.)
• Respond managed security technologies fault alerts and/or customer escalation
• Use strong fundamental knowledge (e.g. TCP/IP) and product-specific knowledge to perform troubleshooting on common technical issues on the managed security technologies
• Perform escalation to internal product domain experts and/or external product vendors
• Work with internal experts/external vendors to resolve technical issues
• Prepare Incident Reports on high severity incidents
• Respond to inbound Change Requests (CRs), Service Requests (SRs), Queries on managed security technologies, in a timely manner (within stipulated SLA).
• Perform regular configuration backups on managed security technologies

Plan and coordinate Maintenance Windows with customer on necessary software patching and version upgrades.

• Create and update technical documentations on managed security technologies
• Generate monthly reports according to service scope requirements
• Adhere to policies, procedures and security best practices
• Resolve problems independently and understand escalation procedure

Requirements

Bachelor’s degree / Polytechnic Diploma in Computer Science, Information Technology or Information System

• At least 2 years’ working experience in IT Infrastructure Operation and/or Support
• Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.)
• Strong critical thinking and problem-solving skills and a passion for information security
• Fluent communicator in both written and spoken English; Good interpersonal skills