Information Security (Network) Consultant

Singapore, Singapore, Singapore

Applications have closed

Xcellink Pte Ltd

Xcellink is a Singapore-based company that provides ICT operations management to high-growth global companies, local enterprises and government-linked corporations. We are a leading provider of ICT solutions such as technical helpdesk, IT...

View company page

  • Manage, configure and upgrade a wide variety of security technologies (e.g. FW, UTM, IDS/IPS, SWG/SEG, VPN, EPP, DLP, ATP, 2FA, PAM, etc.)
  • Respond managed security technologies fault alerts and/or customer escalation
  • Use strong fundamental knowledge (e.g. TCP/IP) and product-specific knowledge to perform troubleshooting on common technical issues on the managed security technologies
  • Perform escalation to internal product domain experts and/or external product vendors
  • Work with internal experts/external vendors to resolve technical issues
  • Prepare Incident Reports on high severity incidents
  • Respond to inbound Change Requests (CRs), Service Requests (SRs), Queries on managed security technologies, in a timely manner (within stipulated SLA).
  • Perform regular configuration backups on managed security technologies

Plan and coordinate Maintenance Windows with customer on necessary software patching and version upgrades.

  • Create and update technical documentations on managed security technologies
  • Generate monthly reports according to service scope requirements
  • Adhere to policies, procedures and security best practices
  • Resolve problems independently and understand escalation procedure

Requirements

Bachelor’s degree / Polytechnic Diploma in Computer Science, Information Technology or Information System

  • At least 2 years’ working experience in IT Infrastructure Operation and/or Support
  • Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.)
  • Strong critical thinking and problem-solving skills and a passion for information security
  • Fluent communicator in both written and spoken English; Good interpersonal skills

* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰>

Job stats:  2  0  0

Tags: Computer Science IDS IPS IT infrastructure Linux TCP/IP VPN Windows

Region: Asia/Pacific
Country: Singapore

More jobs like this

Explore more InfoSec / Cybersecurity career opportunities

Find even more open roles in Ethical Hacking, Pen Testing, Security Engineering, Threat Research, Vulnerability Management, Cryptography, Digital Forensics and Cyber Security in general - ordered by popularity of job title or skills, toolset and products used - below.