Director, Security, Fire and Life Safety & UHN Connect

Company Description

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education.

The University Health Network is committed to high quality and equitable care for all patients. UHN recognizes the significant barriers to accessing care that continue to exist for Indigenous Peoples (First Nations, Inuit and Métis) and is committed to addressing these gaps by advocating for culturally safe, high quality, trauma-informed care that is free of racism and discrimination for all Indigenous patients.  It is also committed to supporting the well-being of Indigenous staff, learners and health care providers so that they can learn and work in an environment that respects and values their Indigenous identities

Job Description

Union: Non-Union 
Site: Toronto General Hospital
Department: Corporate Safety
Reports to: Vice President and Chief Legal Officer
Hours:37.5 hours per week
Salary: To commensurate with experience and consistent with UHN compensation policy
Status: Permanent Full Time
Closing Date: May 31, 2024

The Director, Security, Fire & Life Safety and UHN Connect is responsible for the management of all Security, Fire & Life Safety and Switchboard functions across all University Health Network (UHN) sites (ten sites across five hospitals and one post-secondary teaching institution) to meet initiatives, goals and targets of the strategic and operating plans. Embodying UHN’s mission of ”above all else, the needs of patients come first”, the successful candidate will oversee the administration, planning, design, strategy, operation, human resources, risk, compliance, and budget of these functions.

The successful candidate will lead the team toward a trauma-informed approach to security operations, one that prioritizes de-escalation and positions security operations as part of the broader health care team. The successful candidate will also be a key contributor to, and supporter of, the organization’s risk mitigation strategies and patient safety and quality initiatives related to security, fire & life safety, and UHN connect.  The successful candidate will also act as liaison between key internal and external stakeholders, including the Toronto Police Services and Toronto Fire Services, and leads or co-leads efforts to move the organization toward a safety culture.

Duties

• Coordinating resources, advancing priorities, implementing policies and training, and promoting collaboration for the delivery of services;
• Partnering with clinical leaders, and in particular the Clinical Lead, Security Operations, to ensure best-in-class service strategies; providing recommendations to Executive Leadership in the development of integrated service strategies and updates to Quality & Safety Leadership on initiatives and compliance;
• Effectively plans and implements both operating and capital expenditures and manages the department’s annual operating budget and utilization of resources;
• Overseeing the development, implementation and monitoring of short- and long-range goals in support of the strategic plans and in alignment with the organization;
• Providing direct leadership in the management of security, fire & life safety and UHN connect and collaborates with leaders within the organization to identify service delivery models and processes;
• Ensuring localized customer service and front-line customer engagement;
• Responding to and resolving related high-level problems, monitoring trends in service issues and promoting staff involvement in the making of recommendations;
• Ensuring the accuracy of information and reports;
• Maintaining appropriate custody and authorization processes for the release of information or materials to support both confidentiality requirements and ethical business practices;
• Leading re-design and refresh initiatives including adoption of best practices to better integrate and streamline services across the organization;
• Preparing appropriate business plan documents and reports in support of short- and long-term planning initiatives.
• Managing human resources functions including developing staff utilization plans to ensure adequate level/mix of human resources to execute plans and achieve required outcomes.
• Facilitating collaboration, cooperation and coalitions among diverse groups and perspectives to improve service.

Qualifications

• At minimum, completion of a Bachelor’s degree in Business Administration, Law, Security/Risk Management or equivalent.
• Minimum 10 years’ operations experience and knowledge in the field of security, safety, or emergency support (fire, police, EMS, and dispatch) preferably in a large, complex, multi-site organization with unionized staff.  Experience in healthcare and/or public sector are considered an asset.
• Administrative and leadership acumen.
• Excellent critical thinking skills
• Excellent change management, leadership and motivational skills with credible experience in transforming a team
• Ability to implement changes and work effectively in a high-pressure environment.
• Excellent interpersonal, written and verbal communication.
• Ability to quickly develop and enhance working relationships with internal and external stakeholders and interdisciplinary teams.
• Ability to work with diverse personalities in a professional and courteous manner and produce high quality work while meeting deadlines in accordance with UHN standards.
• Demonstrated ability to continuously learn and self-develop.
• Certified Healthcare Protection Administrator (CHPA) or equivalent designation is considered an asset.
• International Association for Healthcare Security and/or Safety and American Society for Industrial Security (International) membership, considered an asset.

Additional Information

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN’s mandatory Vaccination Policy that is in effect.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.