Incident Response Manager (South)

United Kingdom

Job Title: Incident Response Manager (South)
Contract Type: Permanent 
Working Hours: 35 hours per week
Working Pattern: Monday to Friday 9am-5pm
Salary: £54,051.57 (£59,181.40 is achieved after 12 months successful performance in the role)
Location: Hybrid / London


For your application to be considered please attach a current CV and cover letter.  

Applications may close before the deadline, so please apply early to avoid disappointment. 

Why Riverside? 

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.  

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. 


Working with us, you’ll enjoy: 

  • Competitive pay & generous pension  
  • 28 days holidays plus bank holidays 
  • Flexible working options available 
  • Investment in your learning, personal development and technology 
  • A wide range of benefits 


Diversity and Inclusion at Riverside:  

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.  


Application Process:  

If you share our values and are excited about making a significant impact as the Environmental Operative, we encourage you to apply with your CV and cover letter.  

We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience.   


The difference you will make as an Incident Response Manager:

You will lead incident response and business recovery, including the management of relevant contractors, ensuring full compliance with all contract requirements meeting our repairs promises to customers in relation to all fabric and finishes repairs contracts to our shared spaces and including all specialist equipment contracts i.e., lifting equipment, fire safety equipment, communal heating systems, mechanical and electrical equipment. Lead of customer and colleagues' communications to ensure you keep all informed-on progress, impact, and resolution of repairs

About you 

  • You will have a proven record of accomplishment of strong management, staff engagement. With experience improving teamwork and cooperation between different parts of the business and working collaboratively, relationship building skills and effective stakeholder management, to deliver objectives. 
  • Excellent communication and the ability to successfully persuade and influence others.
  • Ability to work under pressure, results driven and deliver to strict deadlines and managing conflicting priorities.


Role Profile 

  • Lead on behalf of Asset Services to support incident response across business management streams; to effectively support business recovery, providing technical risk-based decisions. 
  • Ensure contract obligations are fulfilled in line with agreed performance frameworks, and under performance is escalated via agreed routes.
  • Develop, implement and review of the repair policies, incident response procedures and repair guidance on behalf of the Group, including the provision of training for colleagues, considering up to date legislation, amendments to codes of practice, health and safety requirements and industry best practice, proactively adopting new and innovative ideas and solutions to ensure continuous improvement of the service.
  • Develop appropriate ways of working to capture and manage work in progress, effective communications channels and accountability.  
  • Develop and implement appropriate business continuity and emergency response plans in relation to “out of service” equipment and develop appropriate responses and risk mitigation procedures and customer and colleagues' communications. 
  • Lead of customer and colleagues' reactive communications to keep informed in relation to repairs and out of service equipment. 
  • Providing technical advice and expertise across all services for the lifecycle of buildings including acquisition, design and build, occupation, refurbishment, demolition, and disposal, providing technical, procedural, specification and compliance guidance as required.
  • Work with the Contracts Managers in the scoping, specifying, mobilisation and implementation of all relevant responsive repairs Contracts. Assess the competence of potential suppliers throughout the procurement process and acting as decision maker in terms of successful appointments on behalf of the Group.

Knowledge, Skills and Experience 


  • Proven record of accomplishment of managing and delivering effective responsive repairs service to a large and diverse portfolio of mix tenure properties.
  • Clear understanding of risk management and compliance.
  • Experience of successfully managing budgets in line with agreed financial protocols.
  • Evidence of using sound judgement when making effective decisions.
  • Qualified in one of the following: -
    • Gas Engineer & Gas Safe registered or Level 4 Gas Safety Management in Social Housing and membership of Gas Safety Managers or equivalent. 
    • NEBOSH (National Examination Board in Occupational Safety and Health) Fire Certificate/Diploma or Certified in Applied Fire Risk Assessment (previously FRA (Fire Risk Assessment) and Fire Safety Management) or equivalent with ability to meet the proposed Accountable person role competence requirements under the Building Safety Act.
    • NICEIC (National Inspection Council for Electrical Installation Contracting) or similar qualification in electrical or mechanical equipment testing
    • HNC Building, construction or build environment.
    • Level 4 Asset & compliance or similar
  • In depth knowledge of one of the following-
    • Domestic & Communal Heating within Social Housing, including government and industry guidance, British standards and building regulations including the Gas Safety installation and use regulations.
    • Fire Detection and Alarm Systems for Buildings BS 5839 Part 1: Code of Practice for System Design, Installation, Commissioning & Maintenance, or equivalent other fire safety systems & electrical Equipment 
    • Fabric of buildings and building pathology and defects rectification. 
    • Lifting Equipment or other mechanical equipment’s i.e. gates, door barriers


  • Corporate Membership of Professional Organization i.e., RICS,CIOB.IFE, GasSafe,NICEIC 
  • Building Pathology knowledge – Structure and fabric repairs dilapidations etc.

Clear understanding of risk management, property management and property related compliance requirements.

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Tags: Compliance Incident response Risk assessment Risk management

Perks/benefits: Career development Competitive pay Equity Flex hours Health care

Region: Europe
Country: United Kingdom
Job stats:  2  0  0

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