Enterprise Security Solution Consultant

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Team: The Genesys Global Security, Privacy & Compliance COE (Centre of Excellence) team is made up of Security/Privacy/Compliance experts with the skills to provide expert services in support of the Genesys business (Genesys Sales, Presales, Customers, Partners, Prospects, external consultants etc.). The team is single point of contact for these teams for all security, privacy & compliance related engagements. The team sits within the Genesys Cloud business unit.

Role and Responsibilities:

Enterprise Consultant is one of the most senior positions within our global COE team. Your work will be focused on following 3 main areas:

Consulting: (Around 50%)

• You will assist our sales account team to support security, privacy & compliance discussions that include explaining security, privacy and compliance policies, controls and processes for Genesys solutions. 
• You will be addressing address product security/privacy/compliance questions/concerns and own consulting engagements for key prospects, customers, and partners as assigned. 
• You will be expected to show security, privacy and compliance product features to our prospects, customers, and partners to support our security, compliance and privacy approach.
• You will support and contribute towards audits/assessments/due diligence engagements.

Security Contract Work: (Around 25%)

• You will be required to review customer provided terms/policies and map them against Genesys terms/polices for gap analysis. This includes Go/No-Go decisions on the basis of the completed gap analysis.
• You will be required to provide technical markups on customer provided security policies and terms and support our legal teams during security specific contract negotiations as a technical advisor.

Field Enablement (Around 25%)

• You will assist in the enablement of our Sales, Presales, CSM teams, and our Partners, ensuring a solid foundation of security understanding is established and that they have the skills needed to be successful in the execution of their engagements by delivering quarterly webinars.
• You will be required to present in front of large audiences. These sales and other external events will typically cover security, privacy & compliance topics.  You will also be required to deliver one quarterly webinar for our partners/customers to educate on our security, privacy & compliance approach.

Assets creation: Every team member is required to contribute to ongoing internal team projects (regional or global) which forms a key part of our scalability and success.

• You will create customer facing assets;
  • Checklist for key regulations and verticals (FSI, Healthcare & Public/Government etc) along with supporting evidence
  • Demos & presentations to demonstrate our compliance approach.

This will require research, creating templates and mapping different laws/regulations’ requirements to the Genesys compliance approach with a close collaboration will other global & regional stakeholders.  

You will own and manage other global engagements as and when required.

This role has a global scope so you will be required to manage your own time with flexibility of also being available for APAC and NA escalations or webinars/meetings.

This role offers: 

• Working in a high-energy, dynamic & expert team that provides every opportunity to thrive.
• An onboarding program that will give you all the tools you need to be successful in your position. You will be given the opportunity for ongoing training to help you achieve a long and successful career with Genesys.
• Close collaboration with Enterprise Sales teams in strategic Accounts to drive Cloud Acceleration
• A high trust working environment, empowering you to work independently and be self-motivated to create lasting internal and customer relationships.
• Working across a culturally diverse and fascinating team.
• Travel to customer and business meeting sites across EMEA region as/if required.  Around 30% of travel is to be expected worldwide.  
• Role can be office based or fully remote.

The minimum you need to succeed: 

• Show Empathy, Passion, Energy and a willingness to go above and beyond.
• Bachelor’s degree in communications, Cloud Technology, Cyber Security OR related certifications such as AWS Certified Security, Microsoft Azure Security OR similar recent professional experience within cloud environments
• Professional proven experience within Amazon Web Services, Cyber Security, Cloud Computing or Networking, Integrations.
• Strong background and past hands-on experience for engaging with large projects/customers/partners within customer experience/digital engagement/AI cloud solutions.
• Prior Genesys Cloud product hands-on Experience or similar competitive products, in an operational, professional services or presale’s role.
• Vertical (Healthcare, Finance & Public sector) specific experience.
• Excellent Presentation & Technical writing skills. 
• Be a Team Player; be adaptable and able to multi-task.
• Ability to work independently and manage your own time to support our global partners/customers and be detail oriented.
• Flexible and adaptable to changing work environments.
• Work in-line with team and company standards.
• Goal-oriented and have the self-discipline to complete all work tasks on time.
• Ability to present complex information in a clear, concise manner.
• Fluency (Written and spoken) in the English language is required.
• Ability to work at a computer terminal 90% of the typical workday.

Nice to Have Skills:

• Previous AI/Digital solution experiences from security, privacy and compliance standpoint.
• Designing Secure distributed Architectures.
• Email, CRM applications.
• Competitive Customer experience cloud solutions experience. 

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.