Security Operations Centre Operator

Company Description

At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.

As an Australian head officed, ASX100 listed company we currently operate 14 data centres across Australia, with future national and international expansion planned.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

NEXTDC is where the Cloud Lives, and where AI Thrives.

Job Description

As our West Footscray based SOC Operator, you’ll be responsible for assessing, analysing, and responding to incidents related to physical safety and security for NEXTDC. Here you’ll play a critical role in maintaining the security of NEXTDC data centre facilities and be responsible for monitoring security systems, responding to incidents, and collaborating with internal and external stakeholders to mitigate threats and vulnerabilities.

You’ll have daily use of tools/systems (e.g. access control, CCTV, risk feeds) to detect impact to our people, products, property, customers, or brand image and alert the appropriate response stakeholders. In addition, you’ll personally have a strong commitment to security with excellent attention to detail, and the ability to work effectively in a dynamic and high-stakes environment.

In this role you’ll see yourself: 

• Continuous remote monitoring of our security systems, including CCTV, intrusion detection systems and access control systems, to identify and respond to security threats and incidents.
• Respond promptly to security incidents, including alarms, breaches, and unauthorised access attempts following NEXTDC Incident Management Process.
• Escalate incidents as necessary and co-ordinate with necessary bodies.
• Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports.
• Maintain detailed records of security incidents, actions taken, and ongoing security activities.
• Facilitate audit requests from internal and external stakeholders providing detailed information and reports as required.

Qualifications

• Proven experience in a security related role, preferably within the data centre or critical infrastructure environment.
• Knowledge of security systems, including CCTV, access control, and intrusion detection.
• Ability to diagnose problems quickly and foresee potential issues.
• Strong communication and interpersonal skills, with the ability to articulate concepts and ideas clearly to stakeholders at all levels.
• Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills.
• Ability to work 4 on 4 off roster – day night rotation

What you’ll bring: 

• Minimum 1-year experience in a Security Operation or Command Centre role, or relatable Customer Service experience within an IT or Security related environment.
• Experience identifying anomalies in a physical environment and performing first-line investigations.
• Experience with emergency response protocols & processes
• In possession of active security licence or ability to obtain and maintain security license certification and NV1 clearance.

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our ongoing success. 

Additional Information

• Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy
• Join an inclusive, diverse and values-driven working culture supporting hybrid work practices
• Enjoy awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.