Engineer, Security

Security Operations Engineer

POSITION SUMMARY:
The Security Operations Engineer deploys and maintains mission-critical information security systems including firewalls, VPN, web proxy, and endpoint security tools. You will fulfill security change requests, support break-fix incidents, and participate in the on-call rotation.

Key to this role are excellent technical/troubleshooting skills, enterprise change management experience, and a focus on delivering business-enabling information security services quickly, reliably, and safely.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Technical excellence – Administer security systems to deliver high availability and security
• Troubleshooting skills – Identify and fix root causes of failure, especially firewall and proxy issues
• Change Management - Ensure that outages & change requests are correctly documented, prioritized, and closed.
• Ability to learn – Learn to provide basic support across a variety of security systems
• Ability to specialize – Become an expert in 1-3 of our tools so you can solve difficult problems
• Participate in 24/7 on-call rotations to resolve critical issues.

QUALIFICATIONS:

• 6+ years of experience in information technology
• 2+ years of experience in information security operations role
• Demonstrated ability to perform independent analysis of complex problems
• Deep technical knowledge in multiple enterprise security tool categories, especially firewalls, VPN, web security proxies, and endpoint security tools.
• Prior experience with Service-Now and ZScaler are strongly preferred.
• Broad IT knowledge, including hardware, virtualization, networking, architecture, common protocols, files systems and operating systems.
• An ability to communicate complex technical issues to English-speakers from many cultures