Global Security Operations Analyst

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A SAP Global Security Operations Analyst is a crucial front-line defender and core part of SAP’s digital enterprise. Our Cyber Incident Analysts are responsible for triaging security events detected by security monitoring operations tools, analyzing all available data to determine severity and priority, doing an initial assessment whether a cyber-attack is occurring. Then the analyst will escalate to a Global Security Operations Investigator in scoping the extent of a suspected attack, coordinating efforts to contain attacks, and supporting forensic investigation to determine the details around the attack.

The Role:

Our Global Security Operations Analysts are our first line of response for security event and incidents with a global scope. They are responsible for triaging security alerts detected by Enterprise Detection and SIEM, analyzing available data to determine scope, severity, and priority to determine follow on actions, which could include escalation to a GSO Investigator. In escalation cases, they then work in a supportive capacity to further validate if a cyber-attack is occurring, scoping the extent of a suspected attack, coordinating efforts to contain attacks, supporting forensic investigations to determine the details around an attack, and providing guidance on remediation actions.

In this role, you will not only conduct an initial assessment of the event, but also help scope and determine root cause analysis, support development of attack remediation strategies and coordinate the communication and handling of escalations of security activities. This role also triages operational response processes like those intervening in phishing campaigns. You will also assist in the review and updating of incident handling processes, standard operating procedures, playbooks and runbooks.

You will work with Detection and SIEM teams to make improvements to detection and alerting mechanisms and support forensic investigations to determine incident details and provide supporting evidence.

Role Requirements: 

You should have demonstrated experience in cyber-attack analysis and of working in a similar 24/7 environments managing cases with enterprise SIEM or Incident Management systems. Previous experience of supporting multi-function, cross-organizational teams is also highly desirable.

We are looking for analytical, critical thinkers, who have an eye for detail and are solution orientated. You should be quick to learn and adapt and operate in a dynamic environment.

You typically will have most of the following technical skills and experience:

• 1+ years’ experience in a similar incident analyst role or equivalent combination of education, certifications, and trainings
• Security certification (e.g. Security+, GCIA, GCIH, CISSP)
• Knowledge APT actors; their tools, techniques, and procedures (TTPs)
• Knowledge of TTP methods and frameworks
• Knowledge of TCP/IP communications & knowledge of how common protocols and applications work at the network level, including DNS, HTTP, and SMB 
• Solid knowledge of one or more:
  • Windows/AD file system, registry functions and memory artifacts
  • Unix/Linux file systems and memory artifacts
  • Mac file systems and memory artifacts
  • Database, web application, cloud, or mobile device cyber incident response principals and techniques
  • Cybersecurity automation
  • Web servers and web applications.
  • SIEM
  • Security tools: IPS, Web proxy, Email proxy, pDNS, Deception, EDR etc....
• Experience with one or more scripting languages (Powershell, Python, Bash, etc.)
• Experience with integration of threat hunting and cyber threat intelligence into the incident response process
• Experience with information security compliance audit frameworks and requirements e.g. ISO, FISMA, FedRAMP, SOC, SOX, PCI, GDPR and Data Privacy

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $82,400 - $180,100 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 393103 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:   #LI-Hybrid