Director Global Logistics Compliance

Sunnyvale, CA, United States

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Director of Global  Logistics Compliance is responsible for overall Global  logistics compliance strategy, activities, and requirements for the medical devices’ imports, exports, and trade regulations. Candidate will ensure Global  Compliance with all applicable company policies, customs, and other government agency regulations while managing the expeditious flow of international trade. This role will drive the process improvements related to Logistics Compliance and cross functional activities. The incumbent will establish relationships with cross functional stakeholders.

Role and Responsibility:

  • Develop and implement strategies, policies, procedures, and internal controls to support Global  logistics compliance and supply chain security.
  • Implement and maintain HTS Classification process
  • Develop and maintain written logistics compliance program in accordance with Intuitive corporate policies on international trade.
  • Direct the development and implementation of IT and automation tools to enhance compliance effectiveness and operational efficiency.
  • Manage Intuitive’s C-TPAT security program, maintaining C-TPAT status. Collaborate with supply chain, procurement, and relevant departments to ensure proper security controls.
  • Develop and implement risk management, audit, and review programs within the region. Provide for effective logistics compliance internal controls.
  • Assist and maintain Intuitive logistics compliance manuals, policies and procedures, SOPs, and trade compliance guidelines.
  • Communicate logistics compliance policies to relevant company personnel.
  • Maintain product database with the customs brokers.
  • Manage compliance with trade preferential and duty drawback program.
  • Support daily import/ export shipment clearance operations.
  • Ensure all Importer Security Filing (ISF) for inbound ocean freight are submitted by the customs brokers accurately and timely.
  • Audit documents to ensure import/ export shipments utilize the correct information on the shipping and entry documentation.
  • Audit and manage import/ export recordkeeping practices to ensure compliance with corporate policy and regulations of all government agencies.
  • Perform pre-and post-entry audits related to entry declaration, service providers and suppliers. Follow up with appropriate corrective action and make corrections when non-compliance is identified. Responsible for the Post Entry Amendment program.
  •  Manage import and export service providers by defined metrics, lead and follow up with documented corrective action related to monthly brokerage metrics reports.
  • Provide assistance with export documentation to facilitate timely shipment and export of parts, materials and products.
  • Provide assistance to company sites, suppliers, and Customers in the continuous improvement of their compliance functions.
  • Conduct and report findings of internal risk assessments. Follow up with compliance improvement plans.
  • Provide training to other function groups on import and export requirements.
  • Create action plans to address non-compliance within region.
  • Review and update Intuitive Surgical regional logistics compliance policies and procedures annually or more often as security conditions dictate.
  • Troubleshoots and resolves problems to incomplete/inaccurate customs documentation and/or other border crossing issues.
  • Regular reporting and presentation to senior management of regional LC compliance and status updates.
  • Prompt potential customer and broker contract review, suggesting red lines and alternative language consistent with Intuitive Surgical contract risk guidance.
  • Support Intuitive Surgical culture by performing work that is consistently, effectively, and reliably in accordance with the Company’s values and expectations.
  • Performs other duties, tasks, or responsibilities as assigned.


Key Qualifications:

  • Bachelor’s Degree in supply chain, international business, finance or similar.
  • 10+ years of experience in Trade Compliance / Logistics Operations Compliance
  • 10+ years managing high performing teams
  • Experience with leading, executing, and maintaining Logistics Compliance programs
  • US or similar professional trade certifications
  • Expert knowledge of customs regulations, FDA importing regulations, EAR & Census Trade requirements.
  • Solid organization skills. Able to multitask and effectively get work done.
  • Excellent communication skills, verbal and written.
  • Strong analytical, problem-solving and critical-thinking skills with experience in risk management processes and gap analysis.
  • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
  • Must be a team player, amenable to a variety of work projects.
  • Must be able to maintain a high level of confidentiality
  • Bring extensive industry knowledge and demonstrated ability to influence at the ISI leadership site level.
  • Working knowledge of regional brokerage  operations
  • Strong cross-functional collaboration skills and ability to influence others through demonstrated expertise. Ability to manage multiple cross-organizational projects.
  • Interpersonal skills to deal effectively with all levels of the organization.
  • Proficient in the use of Microsoft Outlook, Word, Excel, and PowerPoint.
  • Travel up to 30%
  • English required

Preferred Skills/ Qualifications:

  • Knowledgeable in SAP S4/Hana
  • Work experience at a customs broker or a freight forwarder
  • Experience working with Global Trade Management Software
  • Experience managing logistics service providers and/or compliance consultants.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

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Tags: Audits Automation C Clearance Compliance Finance Government agency Risk assessment Risk management SAP Strategy

Perks/benefits: Career development Competitive pay Equity Startup environment

Region: North America
Country: United States
Job stats:  4  0  0

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