Technical Specialist, Analyst Information Security

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The role of the Security Platform Engineer forms part of the Global Cybersecurity Incident Response Team (CSIRT) team, and is responsible for facilitating problem resolution and mentoring for the overall team. This includes operational security tasks such as performance and availability monitoring, log monitoring, security incident detection and response, security event reporting, and content maintenance (tuning). This role is responsible for detecting and monitoring escalated threats and suspicious activity affecting NTT Ltd.'s technology domain (servers, networks, appliances and all infrastructure supporting production applications for the enterprise, as well as development environments).

Working at NTT

Key Roles and Responsibilities:

• Work as part of a global CSIRT team that works 24/7 on rotational shifts.
• Work as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings
• Administration of the NTT Data Inc security tools to gather security logs from environment
• Life cycle management of the supported security tools/technologies, Break-fix, Patching, Live update
• Adhering to SOPs and notify stake holders on log flow/log format issues
• Document best practices
• Identify opportunities to make automations which will help the incident response team.
• This role involves security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
• Carry out agreed maintenance tasks
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
• Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
• Investigate causes of incidents and seeks resolution
• Escalate unresolved incidents and follow up until incident is resolved
• Provide service recovery, following resolution of incidents
• Document and close resolved incidents according to agreed procedures
• Investigate and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
• Maintain knowledge of specific specialisms, provides detailed advice regarding their application
• Ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
• Log all such incidents in a timely manner with the required level of detail with all the necessary
• Cooperate with all stakeholders including client IT environments, vendors, carriers and NTT colleagues to expedite diagnosis of errors and problems and to identify a resolution

Knowledge, Skills and Attributes:

• Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation
• Uses evaluation, judgment, and interpretation to select right course of action
• Working knowledge on implementation and monitoring of any SIEM or security tools/technologies.
• Knowledge on security architecture, worked across different security technologies.
• Customer service orientated and pro-active thinking
• Problem solver who is highly driven and self-organised
• Great attention to detail
• Good analytical and logical thinking
• Excellent spoken and written communication skills
• Team player with the ability to work well with others and in group with colleagues and stakeholders

Academic Qualifications and Certifications:

• Degree or relevant qualification in IT/Computing
• Relevant level of Networking certifications such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc.
• Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CASP etc. will be added advantage

Required Experience:

• Seasoned experience in Security technologies like (Firewall, IPS, IDS, Proxy etc.)
• Seasoned experience in technical support to clients
• Seasoned experience in diagnosis and troubleshooting
• Seasoned experience providing remote support in Security Technologies
• Seasoned experience in SOC/CSIRT Operations
• Seasoned experience in handling security incidents end to end
• Knowledge on networking, Linux and security concepts
• Seasoned experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools
• Knowledge on log collection mechanism such as Syslog, Log file, DB API
• Knowledge in security architecture
• Seasoned experience in Security engineering

Skills Summary

Ability to Work Under Pressure, Critical Thinking, Customer Service, Cybersecurity, Logical Thinking, Problem Solving, Scripting, Teamwork, Troubleshooting, Written Communication

What will make you a good fit for the role?

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category