Security Specialist, Assistance

About the role

International SOS is in the business of protecting and saving lives, when involved in medical or security situations. International SOS understands your needs like no other partner; more than 30 years of experience gives us an unparalleled understanding of your health & security threats and risk challenges. We are, therefore, uniquely placed to tailor-make risk management solutions for the optimal health, security & wellbeing of your diverse global workforce, wherever they are, even in the most remote and fragile environments of the world - on land, at sea or in the air.

We have an exciting opportunity for a Security Specialist, Assistance, to join our outstanding team of security professionals based in our 24/7 Regional Security Centre in Dubai, UAE.

As a Security Specialist, Assistance you will take up a fast-paced role providing and supporting the delivery of professional and effective security assistance services for clients of International SOS by addressing the security threats and risk challenges in Mashreq & Iran, East & Southern Africa, Eastern Europe and Central Asia.

Key responsibilities

• Deliver high-quality security risk assessments, advice, and the coordination of security assistance on a profile and itinerary-specific basis to travelers, international assignees, domestic nationals, and client risk managers.
• Receive and assess all security related calls and ascertain the assistance requirements of Intl. SOS clients.
• Give security advice to callers, employers, employees and organize appropriate security assistance accordingly.
• Contribute to operational readiness by carrying out tasking to maintain and develop the security provider network and internal Concepts of Operations.
• Coordinate and oversee responses to security Requests for Assistance (RFAs), including the production of Plans of Action (POA) for specific client requirements.

Required Work Experience:

• Proven experience in security intelligence or related field: military, government, NGO, journalism; relevant academic studies.
• Independent travel experience to multiple countries including more challenging risk environments.
• Risk and Crisis management.
• Experience in writing to senior management and decision makers.
• International work experience, including in more challenging risk environments.
• Experience of working in a customer/client focused role.

Skills and Knowledge:

• Strong knowledge of the political and security landscape within Mashreq & Iran, East & Southern Africa, Eastern Europe and Central Asia.
• Excellent written and verbal communication skills including ability to explain complex situations to non-expert audiences in English.
• Ability to critically analyze multiple streams of information under time pressure.
• Demonstrated experience in the application of risk assessments.
• Strong IT skills including Microsoft Office Suite and other applications.

Qualifications:

• Minimum requirement of degree level (or relevant professional taring) in a field related to security, risk management, international politics or international relations.

Languages:

• Fluent English (written and spoken)
• Advanced professional proficiency in Arabic, Urdu, Farsi, Russian, Swahili or another regional language preferred.

Additional Information:

• Some travel may be required, sometimes at short notice.
• Shift work based on a rotating roster.
• No night shifts.