Senior Security Solution Consultant

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Team: The Genesys Global Security, Privacy & Compliance COE (Centre of Excellence) team is made up of Security/Privacy/Compliance experts with the skills to provide expert services in support of all key stakeholders (Genesys Sales, Presales, Customers, Partners, Prospects, external consultants etc.). The team is the single point of contact for all security, privacy & compliance related filed engagements. The team sits within the Genesys Cloud business unit.

Role and Responsibilities:

• You will be our security subject matter expert, single point of contact for all security, privacy & compliance field engagements for your assign region/countries. Your will own all global Spanish speaking engagements and will also be required to contribute to other regions/countries as/if required based on your specialisation and availability.
• Support our sales account team for security, privacy & compliance discussions, explain security, privacy and compliance policies, controls and processes for Genesys solutions. 
• You will be expected to join calls/meetings with our prospects, customers, and partners to present and demo our security & compliance approach.
• You will own product security/privacy/compliance questions, consulting engagements for our prospects, customers, and partners within your area of specialization. 
• Contribute towards security audits/assessments; collaborate will other global & regional teams for timely completion of these requests. 
• Support our global Compliance teams (Privacy office, Security Office, legal) for applicable external and customer audits.
• You will own planning, completion, and follow-ups of quarterly security & privacy reviews with our regulated customers (e.g., Financial Services, Public Sector).  
• You will be proactively reviewing applicable security/privacy upcoming regulations and advise internal team on the possible impact and opportunities.  
• You will work to enable our Sales and Presales teams, and crucially also our Partners, ensuring a solid foundation of security understanding is established and that they have the skills needed to be successful. 
• Assist global COE team by owning other global security, privacy & compliance engagements as/if required.
• Our team DNA is innovation; every team member is also required to contribute to ongoing internal team global projects which are key to our scalability and success. (For example, creation of vertical, country, or regional compliances, documentations, presentations, demos, and best practices) 

This role offers: 

• Working in a high-energy, dynamic & expert team with a set up that provides every opportunity to thrive.
• Onboarding program during which you will share the experience with and learn alongside other newcomers. You will be fully equipped to achieve a long and successful career with Genesys.
• Close co-working with Enterprise Sales teams in strategic Accounts to drive Cloud Acceleration
• A high trust working environment, empowering you to work independently and be self-motivated to create lasting internal and customer relationships.
• Working across a culturally diverse and fascinating team.
• Travel to customer and business meeting sites across EMEA region as/if required.  Around 20 to 30% of the travel is expected.
• Role can be office based or fully remote.

The minimum you need to succeed: 

• Show Empathy, Passion, Energy and a Willingness to go above and beyond.
• Bachelor’s Degree within Cyber Security or related certifications such as CISSP, CISM, AWS Certified Security Speciality or similar recent professional experience.
• Professional proven security, privacy, or compliance experience for solutions within public cloud (Amazon Web Services or Microsoft Azure Cloud or Google Cloud).
• Strong background or past/current hand-on experience within DevSecOps.  
• Professional experience handling/supporting risk management/audits/attestations/compliances (https://www.genesys.com/company/trust/compliance ) for cloud solutions.
• AI experience/knowledge within digital customer experience solutions.  
• Excellent presentation/consulting skills. 
• Be a Team Player; be adaptable, able to multi-task, and be ready to travel.
• Ability to work independently with little guidance and be detail-oriented.
• Flexible and adaptable to all work environments.
• Work in-line with team and company standards.
• Goal-oriented and have the self-discipline to complete all work tasks on time.
• Ability to present complex information in a clear, concise manner.
• Fluency in the English and Spanish language is required.
• Ability to work at a computer terminal 90% of the typical workday.

Nice to Have Skills:

• Prior Genesys products hands-on Experience, in an operational, professional services or presale’s role.
• Security, Privacy or Compliance Vertical Experience (Finance & Healthcare)
• Designing Secure distributed Architectures.
• CRM applications, Artificial Intelligence. Digital

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.