Professional Services Consultant

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We're committed to bringing passion and customer focus to the business.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

The Role

 Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers.  

The role will demand interaction with large scale enterprises at senior levels, as well as with technical staff within the traditional IT organization.  This individual will engage directly with newly signed customers to implement Proofpoint solutions at their sites.  The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills.  They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.

This is a highly technical role and deep knowledge of the Linux operating systems and network configuration is required, as well as a strong background in email. Resolving customer issues routinely includes working in complex product and infrastructure configurations, problem troubleshooting and isolation, performance tuning and optimization, training the customers on product features, escalating product defects and issues and driving them towards resolution while managing the customer.

Your day-to-day

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, typically using remote web conferencing tools.  Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.

• Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation

• Drive high levels of customer satisfaction

• Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful.

• Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects

• Deliver training to customers and partners as part of deployment projects.

• Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization

What you bring to the team

• 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support

• Experience in large systems design and project implementation for enterprise email environments such as: DNS (MX),  SPF, DKIM, DMARC, Encryption, etc.

• System administration experience with Windows, LINUX/UNIX and Perl/Bash

• Broad technical knowledge of Internet SaaS products and technologies such as: O365, G-Suite, Single Sign-On Solutions (Azure SSO, SAML, Okta, etc.), Azure AD & ADFS, etc.

• A thorough understanding of Internet protocols and how they work, particularly, SMTP(S), HTTP(S) & TLS, RFC2822, LDAP(S), etc.

• Knowledge of networking topology, TCP/IP protocols, network configuration and components (Firewalls, VLANs, Routers, etc.)

• Strong background with email-based cyber attacks: Phishing, Malwares, Data Exfiltration, Spam, Account takeover, etc.

• Strong messaging infrastructure system administration experience

• Proficient in additional languages would be a significant advantage (Italian/German/Spanish/French/Arabic)

• Ability to work at all levels of the organization both technically and politically

Why Proofpoint

Protecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and driven-to-win organisation with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. 

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint #LI-MC4

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!