AVP, Pre-Sales and Professional Services for Group Benefits & Affinity

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Job Description

Join our Group Benefits Technology Leadership Team!

How will you contribute:

Reporting to the VP, Head of Group Benefits (GB) Technology, you will be responsible for building relationships with our clients and representing Manulife Digital products. This position will require you to support the business in meeting annual sales and meeting the objectives for Group Benefits and Affinity businesses.

Capitalizing on sound industry and IT knowledge; leading Affinity Pre-Sales in collaboration with Client Account Executives to develop and grow existing client relationships by delivering outstanding service; effectively communicate Manulife’s technical value proposition across Group Benefits & Affinity products and services.

Key Accountabilities:

Client Relationship Management: Building and strengthening existing client and consultant/advisor relationships across GB and Affinity businesses. Participate in all finalist presentations with potential clients and represent Manulife’s digital and technical capabilities.

Client Services (RFP response):

Internal Stakeholder Management:

• Work closely with the Sponsor Services Team and the Distribution Team to achieve annual sales, persistency, growth, and profitability objectives.

Risk, Compliance, and Audits:

• Lead a team of risk professionals that will manage client audits and external assurance audits (SOC 1 and SOC 2).
• Manage client presentations related to technology risk and Cyber Security. Partner closely with key risk collaborators within the Group Benefits to coordinate work effort to ensure solutions meet industry and Manulife’s technology standards and risk practices. Key partners include members of Canadian Information Risk Management (CIRM), Global Information Risk Management (GIRM) and Operational Risk Management teams.

People Management:

• Provide mentorship and support to team members in their professional development.
• Ensure that team members meet performance expectations, provide feedback and coaching as needed.
• Recruit, hire, and onboard new team members as needed.
• Manage and lead the performance appraisal process.

Job Requirements:

• Minimum of 10+ years of technology leadership experience (business development and product management).
• Bachelor’s degree in computer science, computer engineering, management of information systems or equivalent experience. (CISSP, CISM, or other relevant security certifications is a plus)
• Proven success in a similar capacity in related business industry.
• Ability to lead a team to manage the RFP responses that relate to technology and manage client audits.
• Ability to think strategically and present innovative technical solutions to clients and consultants/advisors.
• Solid understanding of IT Security and infrastructure.
• Ability to negotiate and influence effectively throughout the organization.
• Excellent analytical, presentation and communication skills.
• Outstanding project management skills and ability to manage multiple competing priorities.
• Proven ability to take initiative and display integrity.
• Become the subject matter authority in Group Benefits and Affinity business and technology strategies.
• Positive relationship building and social skills together with strong active listening skills.

Working Condition:

• Some travel as required. (National- Canada) 30%
• Primary staff locations are Waterloo, Toronto (Canada)

What can we offer?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you:

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$123,400.00 CAD - $229,300.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.