Customer Success Engineer
Santa Clara, CA
Bolster Inc.
Bolster AI Security platform protects against phishing and scam activity with domain monitoring & takedowns, social media and app store protectionQualifications
4+ years relevant work experience in Cybersecurity Engineering, Network or System Engineering, Architecture, technical support or consulting, professional services, or similar roles Background in Internet and Security technologies such as Zero Trust, Threat Prevention, URL filtering, fraud detection, external threat monitoring, and other related subjects Proven results working as a trusted technical advisor to drive value for customers, including the ability to interact with Security Teams, identify key customer stakeholders, engage and build relationships at various levels of technical and non-technical depthExperience in managing multiple customers and projects in a dynamic environment with constant change to address emerging security risks and challenges Demonstrated ability to prioritize work within a demanding environment, delivering consistent results even under pressureStrong and effective verbal, written and interpersonal communication skillsCISSP Certification a plus
Responsibilities
Customer Success Engineers are product experts, technical advisors, and customer advocatesAs the technical SME, you will work with Product, Engineering and Account teams to ensure our customers and partners get the most out of our productsProvide product-level technical expertise in feature adoption, product deployment, configuration optimization, and product advisories Serve as a customer advocate driving product adoption Identify innovative use cases to influence product roadmap and featuresGain an understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and supportEnsure customers are maximizing their investment by rapidly implementing and operationalizing Bolster’s solutions to achieve their security objectives Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites Why Bolster
We are the leader in Anti-Phishing AI! Bolster creates a Next-Generation Fraud Prevention SaaS platform & CheckPhish community platform based on pioneering work in Artificial Intelligence-based phishing and scam detection systems. Bolster protects the world’s top brands like Zoom, Dropbox, Uber, LinkedIn, Roblox, and other Fortune 500 customers. We are funded by top-tier investors led by Thomvest Ventures and Crosslink Capital. Our team has over 100 years of combined cybersecurity experience at Cisco, Symantec, McAfee, Bell Labs, Open DNS, and Lacework. Our AI/ML technology protects regular citizens from bad actors on the internet, using industry-leading deep learning, computer vision, natural language processing, and machine learning models for highly accurate real-time detection & automated takedown of fraudulent sites at the internet scale. We also brought our technology to the community with CheckPhish, https://checkphish.ai. It is a free tool that protects millions of consumers from daily phishing, fraud, and fake sites. Charities, non-profits, social benefit corps, and schools are targets too. To aid the world, we will give our technology & services for free or at cost to any approved charity, non-profit, or social benefit corporation. Our work is challenging but fun. We're all about shipping elegant, high-leverage products. Bolster cares deeply about collaboration, feedback, and iteration. Trust and respect are deeply rooted in our unique culture. Our inspiring proven leaders are hiring great people, providing super benefits, and impacting the world!
**PLEASE NOTE THAT THIS ROLE REQUIRES IN OFFICE COLLABORATION/ATTENDANCE 3X A WEEK ****
Learn about our values: https://bolster.ai/about-us What we offer:-Competitive Salary-Comprehensive medical, dental, and vision insurance -Catered Lunch through Forkable-Monthly "coffee break" stipend for our remote team members-EAP (Employee Assistance Program)-Flexible time off-10 Paid Holidays -Sabbatical Leave- Equity
* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰
Tags: Artificial Intelligence Cyber defense DNS Machine Learning Monitoring NLP SaaS Strategy Zero Trust
Perks/benefits: Career development Competitive pay Equity / stock options Flex hours Flex vacation Health care Home office stipend Medical leave Paid sabbatical Startup environment
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