Security Services Team Lead

Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients.  We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats. We leverage our global scale and decades of experience to accelerate our clients’ cyber outcomes through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India.
About the role:Cyderes is looking for a committed, creative, and experienced cyber security professional to lead a dedicated engineering team that serves one of our most strategic customers. This candidate should have a good understanding of how networks, endpoints, SIEM and servers interoperate inside a corporate IT, OT, and cloud environment. Prior experience managing a security operations or IT service desk team is preferred. Candidates will need to have a customer-first attitude and be comfortable interacting with a number of different stakeholders both internal to Cyderes and external-facing to customers.  This is an ideal opportunity for an operations wizard who seeks to solve our customer’s cyber security problems with an exceptional team. We have a heavy focus on empowering our employees to make great decisions by collecting rich datasets from customer environments. Critical thinking, passion, and an attitude for growth are essential to the success of this position. 

Responsibilities

• Continuously improve Standard Operating Procedures, Standard Response Processes, tracking, reporting, and workflow 
• Lead and mentor engineers, and work with all applicable business units 
• Deliver operational excellence based on defined measures and metrics to provide transparency, overall awareness, and healthy service levels 
• Implement goals aligned with the company and customer vision and culture 
• Identify opportunities to improve service delivery, detect threats, and reduce risk
• Plan and execute special projects to support customer initiatives
• Coordination of teams across global time zones
• Other duties as assigned 

Requirements

• Understanding of networking security, endpoint detection and response, vulnerability management, and SIEM technologies
• Experience in a client-facing role working with a wide range of business units 
• Advanced-level understanding of business risk and how to properly advise a customer through critical situations
• Intermediate proficiency with ticketing system (reporting, dashboards, etc. ServiceNow preferred.)
• Previous oversight of technical service teams
• Aptitude for starting projects and seeing them through to a successful close, small to medium scale
• Proven success in managing ticket queues, reducing time-to-response, and meeting customer Service Level Agreements

Preferred

• Formal education in computer science, cyber security, or similar
• Experience working in ICS or OT-focused environment 
• Industry certifications (MSFT preferred)
• Advanced proficiency with ticketing systems (reporting, dashboards, etc. ServiceNow preferred)
• Cloud environments and technologies (Azure, O365, Proofpoint)

Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.