Infosec Awareness & Communication Manager

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

Reporting direct to the Chief Information Security Officer, the Information Security Awareness & Communications Manager is responsible for:

• Creating the Information Security and Risk Management awareness, communications, and training strategies including:
• Corporate Infosec and Data Protection awareness for all Employees (using Industry standard online platform)
• Secure Code Training, Tournaments and assessment for all Auctane Engineers. (using Industry standard online platform) – to embed a DevSecOps Culture
• Being accountable for establishing an annual information security education and awareness plan
• Creating and implementing regular phishing campaigns based on internal analyzing of email trending.
• Develop and execute communication strategies focused on security initiatives, via all available tactics/channels (with easy to understand messaging). Working with the Internal Comms team to obtain their support and buy-in to the programme and keep abreast of the overall Comms strategy.
• Responsible for measuring and reporting on the performance of the education and awareness programme and recommending areas for improvement and topics for focus.
• Keeping abreast of emerging and key information security risks within Auctane, recommending and delivering targeted awareness messages to support management of these risks.

What we are looking for?

As a trusted technical authority, you’ll be the go-to person for all Training, Awareness and Communication requirements within Information Security, Cyber Security, Data Protection and Risk Mitigation who can demonstrate and apply the following;

• Experience in creating, developing, and managing targeted technical awareness campaigns/programs
• Experience in running Phishing Campaigns company wide and department specific.
• Experience in using Secure Code Training platforms.
• Excellent communication skills, verbal and written with an ability to articulate complex security risks and concepts to a range of business people.
• Experience of developing innovative and engaging communications materials.
• Well-developed interpersonal skills, articulate, able to influence others
• Excellent time and project management skills, with experience in cross-functional collaboration and building positive relationships with company/departmental stakeholders
• Advanced experience in data visualization tools and LMS

What will make you stand out?

• 4 year degree in business or related field or equivalent experience
• 5+ years of cross-functional program management and corporate training experience in similar industry
• Experience with human capital management, business acumen (creating objectives that align w/company’s goals), projects and leading cross-functional project teams
• Experience within tech industry is highly desirable
• Hands on Information Security Awareness and/or security compliance experience with Information Security standards, technology and monitoring
• Familiarity with the following: ISO 27001, PCI DSS, SOC 2 and GDPR
• Highly organized, meticulous attention to detail

The Tech

Industry Standard Training Platform · Industry Standard Secure Coding Training Platform · Metrics Reporting · Requirements Gathering & Analysis · Business Process Design · Project Planning · KPI Implementation · Process Implementation ·Process Flow Diagrams · Business Process Improvement · Business Analysis· System Integrations & Implementations

What do we offer?

• 📦 Discount on your personal shipment orders via stamps.com and GlobalPost.
• 💙 Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
• 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
• Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
• ⚖️ Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
• 💜 An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🌍 A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
• 🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
• 📺 Internal and external training, free access to online training platforms such as LinkedIn Learning.
• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.
• 🌅 We offer 10 paid days off for U.S. holidays throughout the year!
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
• 🛬Take the reins of your time off with our flexible PTO policy – because work-life balance should always be in your hands!
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…)
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🚗Free garage parking directly across from the office building.
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Peletons, free weights, etc.
• 💪🏽We offer a gym discount program to help you stay fit and healthy!
• 🧘🏻‍♂️Find your zen right at the heart of our Austin office with weekly onsite yoga sessions – because balance is key to our vibrant workplace culture!
• 💰401k employer matching program – because your future deserves a friendly boost!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
• 🐶We’ve got your furry friend covered with pet insurance discounts.
• 📄Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
• 🩺Get ready for hassle-free healthcare from the comfort of your couch – we offer free Telehealth services to keep you feeling your best!
• 💆🏻‍♀️Treat yourself to relaxation on the regular – enjoy a monthly discount at Massage Envy.
• 👕Get ready to rock our brand with style – we've got awesome company swag to offer!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏡BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
• 🚶🏽‍♀️Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair!
• 💲Health savings account employer contribution for HSA medical plan enrollees.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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