Senior Manager, Cloud Information Security NAMER Enterprise

Remote - US

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Twilio

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See yourself at Twilio

Join the team as our next Senior Manager, Cloud Information Security, North America Enterprise  

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to manage a team of Cloud Information Security Architects who work alongside Solutions Engineers, particularly to anticipate and resolve any information security concerns that our customers may have during the sales cycle. The Senior Manager, Cloud Information Security will be a leader in delivering key wins. You will take a hands-on approach to coaching and helping your team run with new opportunities, preempting and overcoming any information security challenges that may present themselves during the sales cycle, particularly in complex enterprise environments.

The Senior Manager, Cloud Information Security is a pre-sales position within Solutions Engineering, which plays a major role in Twilio’s sales organization and is essential to deal success.

Responsibilities

In this role, you’ll:

  • Manage a team that works with Twilio account teams to liaise with Chief Information Security Officers and their organizations to establish credibility for Twilio as providing world class information security, winning over any concerns they might have within the context of their company’s regulatory, political and IT landscape. 

  • Interface with Twilio’s Chief Security Officer organization, including the Field Security Engineering team, to adapt content to NAMER Enterprise needs, and influence product and documentation roadmap from a security perspective. This may include driving resolution of additional actions and deliverables as required.

  • Support and enable the Go To Market team on how information security concerns can impact, and benefit, their sales opportunities – especially Solutions Engineers.

  • Ensure that your team has the support that they need to be successful as well as providing direct coaching and guidance on a day to day basis.

  • Act as a thought leader in the industry across North America to highlight Twilio’s strong position in information security

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 10+ years experience operating with complex IT operations/projects

  • Strong team leadership ability with 5+ years experience as a direct manager of teams in the information security domain or relevant experience

  • Excellent communicator and presenter able to gain executive confidence

  • Deep understanding of industry best practices to protect customer data

  • Experience implementing Zero Trust and Defense-in-Depth security models

  • Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success

  • Ability to build a deep understanding of an customer’s communications needs and guide them to a technical solution

  • Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture and how these platforms align to enterprise information security requirements

  • Understanding of software development concepts and modern developer experience, including APIs and SDKs.

Desired:

  • Information security industry accreditations, e.g. CISM, CISSP

  • Previous experience in Telecom, SIP, Contact Center, and Security 

  • Previous software development experience in any of the following areas:

    • backend (Java, C#, Node.js, Python, PHP)

    • web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)

    • Experience building with REST APIs

    • DevOps (CI/CD)

  • Built Apps based on Twilio APIs

Location 

This role will be remote, and based in the USA.

Approximately 30-35% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $158,400 - $217,800 base.
  • Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Tags: APIs Azure C CI/CD CISM CISSP Cloud DevOps GCP Java JavaScript Node.js PHP Python

Perks/benefits: 401(k) matching Career development Competitive pay Equity Flex vacation Health care Parental leave Startup environment

Regions: Remote/Anywhere North America
Country: United States
Job stats:  9  0  0

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