Information Security Analyst

Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.
Responsibilties :Perform internal audit, facilitate audit and regulatory reviews by gathering documentation or representing facts to auditors and regulators as required.Conduct internal compliance reviews and serve as consultant for security issues that require resolutionReview internal, external, and regulatory recommendations and follow up to ensure complianceApply a risk-based control framework to identify and evaluate business and technology risks, internal controls that mitigate risks and related opportunities for internal control improvementMaintain and mature certifications: ISO27001, SOC2, PCI DSSOwn the effective tracking of vulnerabilities across our application and platform infrastructureCollect, organize, and deliver concise reporting on the vulnerabilities across platform and internal servicesConduct initial and annual vendor/Third Party information security Risk assessments Develop, review, and maintain information Security documentation Assist in embedding a culture of Information Security across the organization

Desired Experience and Qualifications

• Bachelor's degree in engineering/Computer Science or equivalent
• 2+ years of technical experience with information security and technology
• Knowledge of current information security standards
• Working knowledge and experience with incident handling, investigation and remediation best practices.
• Working knowledge of Penetration testing methodology/common vulnerabilities
• Proficient with Mac, Windows and Linux with experience in penetration testing, vulnerability assessments and installing security software and documenting security issues.
• Have excellent written and oral communication skill and understand email threat protection, endpoint security, SIEM, SOC, patch management and firewalls, and IDPS.

Mandatory skills

• Experience in internal audits, compliance reviews
• Experience of working with cloud platforms 
• Knowledge and understanding of Security concepts and controls
• A good understanding of Information Security best practices

Good to have skills

• Preferred certification in one or more of an industry recognized security certification such as CISA/ISO 27001

Travel

• 10 %

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com