Windows Security Engineer

Job Profile SummaryRackspace’s Security Team is responsible for overseeing the protection of Rackspace’s network backbone by providing training, tools, and mitigation expertise. This team consists of highly skilled, network-savvy Rackers who have a passion for cybersecurity. The Security Engineer excels at utilizing their knowledge and experience to execute in the areas of detecting, analyzing, and mitigating DDoS attack events as they oversee a network infrastructure of over 40,000 network routers & switches, along with a wide array of company and customer infrastructure, applications, and services. Security Engineers are critical thinkers who can resolve customer issues by remaining objective and providing solutions with precision during high-pressure situations. This role demands awareness and urgency due to the unpredictable nature of Security attacks and the scale of customer support required. The Security Engineer is heavily involved in technology, tools, process, and training improvements for the entire Network Operations team at Rackspace. The Racker leverages substantial technical skills and experience and provides subject matter expertise to ensure these improvements are implemented successfully and other Network Engineers are trained to the new standards. This person must effectively coordinate with other Security Engineers, Network Engineers, customers, and vendors to help resolve critical and unique events. This role requires frequent interactions with a number of standard and proprietary tools that include communications, customer ticketing, event documentation, configuration, and scripts.Careel Level Summary• Little instruction on daily work, general instruction on new assignments.Critical CompetenciesKey Responsibilities• Provide FANATICAL experiences through every interaction with Rackers and Customers. Detect and mitigate escalated events as necessary, in a timely manner to minimize disruption. Architect, develop and provide tools, training, and solutions to minimize any impact to Rackspace or its customers. Construct standardized processes, procedures, and policies to enable consistent and effective mitigation results. Engage with customers and the sales team to explain and promote the Security product offering. Develop mitigation strategies to offset all complex attacks. Develop customized mitigation profiles to be applied as necessary in the event of an attack. Quickly identify any common, uncommon and unique Security attack vectors and mitigation methods (countermeasures). Document planned and unplanned network events in the respective tools. Provide great verbal and written communication through various mediums and with all levels of Leadership, other departments and customers. Act as a final point of escalation for your peers, the Network Operations and Security Operations teams when necessary to ensure proper resolution. Work closely with our key mitigation partners to identify new trends and develop product capabilities. Evaluate current and new technologies and provide recommendations for future improvement. Facilitate Root Cause Analysis (RCA) sessions and implement actions to eliminate future disruption.Knowledge• The Security Engineer III has an advanced to expert aptitude with: Packet Collection and Analysis, Netflow Analysis, Arbor/ Radware, Network Monitoring Tools, Cisco IOS, Syslog, OSI Model, TCP/IP, BGP/OSPF, MPLS. The Security Engineer III is: A leader in their field and respected in the Security Community. Able to handle multiple tasks and prioritize work under pressure. Demonstrates outstanding problem- solving skills, taking on the most challenging and critical tasks, usually as a final point of escalation. A mentor for the team, in particular on emerging technologies and issues. Able to represent Rackspace at the industry level. Able to demonstrate cutting edge knowledge of the threat landscape.Skills• Excellent written and verbal communication skillsEducation• High school diploma or equivalent requiredCertifications• CCIE level aptitude. Formal Security Certification (eg: CCIE Security, CISSP, etc.)Experience• At least 5-8 years of experience specifically with DDoS detection, mitigation, and some of the industry vendors used for this (Arbor, Radware, Cisco, Prolexic, etc.) is strongly preferred. 2 years of recent operational network experience in a command-line oriented environment. A minimum of 12 months of experience in a customer service rolePhysical Demands• General office environment. Moderate levels of stress may occur at times. May require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations. Occasional travel, less than 10%.TravelDisclaimerThe above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this jobThe following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $96,100 - $154,900. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.