Team Lead, Security Operations

Ready to make an impact? Arctic Wolf is looking for a Team Lead - Security Operations, to join our pack. 

Arctic Wolf, fresh off its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. How fast are we growing? Well, Arctic Wolf was highly ranked in the Deloitte Fast Technology 500 for North America in both 2019 (#25) and 2020 (#104)! We have doubled headcount, customers, and revenue for five years running.

We are also cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds and ideas to make our teams even stronger. In fact, we are recognized as one of the 2020 Best Places to Work (bizjournals.com).

As we believe in corporate responsibility, Arctic Wolf offices across North America participate in volunteer programs throughout their communities. We’ve also earned distinction from TravelWise for our efforts in promoting sustainable transportation.

About the Role:

The Team Lead of Security Operations is a blend of both leadership and technical competencies.  A detailed understanding of the role is critical while developing processes, coaching of the team, and measuring both internal performance and external performance against our customer facing Service Level Agreement’s (SLA’s).

Responsibilities:

• Contributions to the maturity of the team in the form of process, people, and tool improvements
• Process – understand, design or refine the current processes and seek ways to scale, measure, and drive efficiencies. This includes runbooks, standard operating procedures, and workflow items
• People – continue to enhance the team in the areas of training, coaching, mentorship and performance feedback. This includes regular one-on-ones, career and personal development, acting as the advocate to remove obstacles that are facing the team members from being efficient, a working with the leadership team to evolve the role and overall responsibilities
• Tools – continuously improve the tools that we use – augment the capabilities, look for opportunities, and leverage new capabilities
• Provide input into the Product Teams and R&D on efficiency improvements
• Onboarding of new team members within the iSOC
• Strong communication skills to easily interact with a variety of different people and personalities. Success in this role depends on highly effective communication
• Continuous drive to learn new aspects of the security business
• Impeccable follow through, and ability to challenge the status quo
• Ability to manage multiple competing priorities
• Leadership of the team that works in a 24x7x365 environment. While this role is considered business hours, the support for the team; which may take form in after hours from time to time is expected

Required Skills and Experience:

• BS in Computer Science, 5 years in a security role, or university degree in a Computer Security program desirable
• Leadership experience in any fashion is an asset

You will be required to attend trainings, seminars or webinars relevant to job role to enhance current knowledge base and skill set in order to improve job performance and efficiency.

Security Requirements:

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information.
• Background checks are required for this position

Additional skills and experience (valuable assets):

• Security basics
• Malware knowledge
• Firewalls and IDS/IPS
• Proxy and content filtering
• Windows and Active Directory
• Network and Security Auditing
• Leadership competency
• ITIL
• Ticketing Systems
• Kibana
• Training or content development

Working at Arctic Wolf:  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and aiming to end cyber risk— we get to work in an industry that is fundamental to the greater good.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Paid parental leave
• Training and career development programs

If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. We review all applications and still may consider you the right person for the role or have another open position where you’re the perfect fit.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.