Lead SOC Analyst

London, England, United Kingdom

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Adarma

We are Adarma, one of the largest independent cybersecurity services companies in the UK, formed and run by veteran senior security leaders. We know security!

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We are actively looking to recruit a Lead SOC Analyst to work closely with one of our customers. The role is a 70/30 split; 70% of the time the expectation will be that the Client Lead will complete triage of tickets with the remaining time covering other responsibilities outlined below.

Responsibilities:

  • Lead daily calls with SOC Level 2. Raise service issues such as high firing rules or lack of response from users.
  • Manage the pending queue raising concerns with Adarma Management & Client's where appropriate.
  • Monitor and respond to communications in Client's teams channels.
  • Monitor Adarma SOC coverage in terms of training and access for the team
  • Liaise with customer to chase access requests where the managed SOC team struggle to make progress.
  • Working with Adarma and the Client to create a training programme aimed at getting new starts trained on basic triage (Including Phishing)
  • Maintain Client Handbook ensuring it contains Client specific information that may not be applicable to the rest of the shared service i.e., don’t use third party scanning tools.
  • Produce monthly MI pack for customer
  • Work with the Client to develop a bespoke QA process
  • Work with the shift Security Specialist to ensure a shift member of the SOC is aligned to the customer account daily.
  • Work with Adarma and the Client to drive constant service improvement where possible

Requirements

  • Training in Security Monitoring
  • Customer Compliance Training
  • Splunk User / Power User

Benefits

Benefits Package Includes:

  • Excellent compensation and benefits package, including Company Pension, Private Health Care, Health Cash-Back Plan, Cycle to Work, enhanced support for Mental Health & Wellbeing, gym discounts and high street discounts platform
  • Ongoing training and development opportunities, resulting in industry recognised accreditations and qualifications
  • Flexible working hours, occasional home office (where possible)
  • Recognition platform
  • Rewards for excellent performance through our annual Year-End Awards
  • We encourage autonomy and entrepreneurship enabling our consultants and employees to influence the strategy and direction of the business
Job tags: Splunk Strategy
Job perks/benefits: Flex hours Health care
Job region(s): Europe
Job stats:  7  1  0
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