Security Operations Manager

San Francisco, CA

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Cruise LLC
We’re Cruise, a self-driving car service designed for the cities we love.
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We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

About the Manager of Security Operations Role:

Cruise is looking for a leader to structure, maintain, and improve the processes by which we support users and conduct daily business activities related to or dependent upon cybersecurity.

The cornerstones of your success in the role are:

  • You understand the process flow for your services and can describe all faults and successes in data
  • You create or champion the solutions needed to reduce friction, defects, and time to complete support requests
  • You mentor your team to ensure they balance daily work with quarterly improvements to the processes and technologies they support
  • You work with operational leaders outside of Security to identify and proliferate quality practices, simplify the process of matching user to service, and improve the passing of tickets between teams and queues

What you’ll be doing:

  • Create and implement system and logic flows for the processes managed by your team
  • Apply quantitative management to understand friction, defects, faults, and other time and motion issues within security operations
  • Set the strategic objectives for your team and manage the balance between daily tasks and quarterly projects needed to meet the strategy
  • Build capability, velocity (the ability to get work done in a timely manner), and leadership within your team
  • Work with other operational team leads to min-max this organizational function within Cruise

What you must have:

  • You have significant experience operating critical security services (99% or better uptime and availability) in both development / corporate and production environments
  • You have significant experience in strategic decision-making, system implementation, and the testing of new processes and procedures
  • You are fluent in multiple decision sciences techniques and apply them as needed to clarify problems and achieve improvements to operational efficiency
  • You regularly work with teams and are responsible for allocation of limited resources to ensure project objectives are met or that appropriate trade-offs are made
  • You have demonstrable ability to generate requirements and move projects from creation to completion
  • You frequently work with, present to, and influence at all levels of the organization

Bonus points!

  • Administration of an enterprise service such as email, data loss prevention, anti-virus, host intrusion prevention, vulnerability management, or like
  • You have experience delivering operational maturity in at enterprise level -- i.e. you have matured several processes or technologies from Capability Maturity Model (CMM) 1: Initial to CMM 4 or 5 company wide
  • Professional working proficiency with a scripting language
  • Military experience in cybersecurity or an aligned function
  • Work experience in a critical infrastructure sector
  • Work experiences in security operations such as vulnerability management, incident handling and response
Why Cruise?
  • Our benefits are here to support the whole you:
    • Competitive salary and benefits 
    • 401(k) Cruise matching program 
    • Medical / dental / vision, AD+D and Life
    • One Medical membership
    • Flexible vacation and company paid holidays
    • Healthy meals and snacks provided for non-remote employees
    • Paid parental leave
    • Fertility Benefits 
    • Dependent Care Flexible Spending Account, subsidized by Cruise
    • Flexible Spending Account 
    • Monthly wellness stipend
    • Pre-tax Commuter Benefit Plan for non-remote employees
  • We’re Integrated
    • Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
  • We’re Funded
    • GM, Honda, Microsoft, SoftBank, & T. Rowe Price, have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
  • We’re Independent
    • We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.
  • We’re Vested
    • You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. 

We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.

Job region(s): North America
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