Head of Information Security


Full Time Executive-level / Director
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Founded in 2013, Sendbird is the leading user engagement platform trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, and Hinge . We allow any app (or Website) to quickly and easily embed rich real-time chat, voice, and video experiences into their app to building connections with users and between users. This could be connecting drivers and consumers in a timely fashion to reduce cancellations for a delivery app, helping buyers get their questions answered from sellers to increase transactions in a digital marketplace, or increasing engagement between users in an online community. The platform has over 150M MAUs from over 50 countries operating in industries ranging from marketplaces, ride sharing and online communities to gaming, live video streaming and healthcare.   The company is headquartered in San Mateo, CA with additional offices in; New York, Seoul, London, Seoul, Singapore and Bengaluru and has raised over $220M from leading investors, including: ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator. The engineering team at Sendbird is solving some of the biggest challenges related to building reliable, feature-rich, and scalable real-time conversational experiences across different platforms.   To learn more, visit the company website: www.sendbird.com


  • Maintain a comprehensive information security program that develops, maintains, and implements policies and processes that enable consistent, effective information security practices
  • Establish a rigorous process of continuous control monitoring to assure ongoing implementation of controls to meet security objectives and, additionally, to ensure adherence to chosen audit frameworks (e.g. ISO 27001, SOC2)
  • Review legislation and provide assistance in projects with global compliance requirements (HIPAA, GDPR, CCPA, etc.)
  • Partner with business stakeholders across the company to raise awareness of risk management concerns
  • Manage and as necessary add to, a  security team ensuring every role/hire reflects and complements the goals of the team
  • Partner with engineering team managers to continuously improve security of Sendbird’s core tech stack
  • Have established protocols and respond rapidly and effectively to IT security incidents
  • Understand and continuous improve the security system which supports the business of a global company that operates 24/7


  • Must be organized and methodical, with strong attention to detail and an ability to analyze and interpret information
  • High level of personal integrity, as well as the ability to professionally handle confidential matters, and show an appropriate level of judgment and maturity
  • Strong interpersonal skills and professional maturity; demonstrated ability to effectively interact and build relationships with a diverse group of clients and colleagues
  • Recent successful experience with rapid growth, high reliance on process, metrics and professional discipline.
  • Highly motivated, committed self-starter who can prioritize work, multi-task, and cope with changing priorities from the perspective of the global company


  • A minimum of 12 years of combined relevant experience (e.g. security management, operations, implementation, and/or consulting; privacy; business continuity; IT operations) is required; more experience is strongly preferred
  • A minimum of 3 years of experience in a leadership role, including information security planning, scheduling, assignment, and monitoring of staff and resources.
  • Experience in any of the following B2B industries: financial services, technology, cloud-based businesses (e.g. IaaS, SaaS)
  • Knowledge and demonstrated experience of relevant legal and regulatory requirements, such as US HIPAA, EU GDPR
  • Bachelor's degree in Information Security, Computer Science, Management of Information Systems, or related field preferred
  • Security certifications such as Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), or other SaaS industry-related security credentials

Finally, there is no such thing as a perfect candidate. Sendbird is a place where everyone can learn and grow. We encourage you to apply if this role excites you.

At Sendbird, one of our core values is Global Citizenship.  We respect, promote, and encourage diversity for equal employment opportunities.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal state, or local law.

Job region(s): Asia/Pacific
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