Ethics & Compliance - Head of Internal Investigations

What You Will Do

• Carry out the vision and mission of Fraud & Investigations to prevent, detect, and investigate issues of fraud and financial abuse within the company. Promote a zero tolerance control environment where fraud or noncompliance is unacceptable and difficult to conceal.
• Demonstrate proven ability to work with senior stakeholders, strong investigations competency and forensic discipline whilst exercising strong leadership and motivating and developing staff with a positive organizational culture.
• Manage escalations, including triage, prioritization, allocation, investigation and report-out with senior leadership.
• Lead an Investigation Governance Team made up of various internal investigation teams from People & Culture (PAC), Cyber Incident Response Security Team (CIRST), Workplace Management (WPM), with assistance from Data Privacy Officer and Legal, to drive consistency in the investigation process and oversight on all internal investigation cases for reporting and tracking purposes.
• Intake of confidential complaints and whistleblower reports, including initial witness interviews; risk diagnoses; and memorialization of necessary date, topic, and personnel information in a clear, organized, up-to-date manner.
• Use a variety of diagnostic and forensic technology techniques to help determine key areas of risk and assess how well that risk is managed. Identify, obtain and analyze financial, operational and other data relevant to the investigation of allegations of misconduct and the assessment of enterprise risks.  Prepare work papers to adequately document investigations performed with supporting evidence for all forensic findings.
• Manage case management, updating, and maintaining databases and tracking sheets or case management tool chronicling open investigations, updates, and next steps; labeling and storing documents, data, and other materials obtained during investigations; and scheduling and planning witness interviews.
• Drives data analytics and due diligence for internal investigations purposes, including identifying, requesting, obtaining, reviewing, analyzing, and describing complex financial and operational data; identifying patterns, anomalies, and “red flags;” and creating powerful visuals and graphics for reports and presentations.

What You Will Need

• Minimum 10 years of relevant experience in investigations, forensic, law enforcement and risk and fraud risk assessment experience
• Possess excellent analytical, written, and oral communications skills, including the ability to synthesize, summarize and communicate important data in an objective and unbiased manner
• Strong leadership and analytical skills, and ability to work independently and in a team environment. Demonstrated ability to effectively drive collaboration
• Excellent discretion, respect for confidentiality, and attention to detail.
• Strong background in intelligence gathering, to include familiarity and use of online resources, subscription services, public record checks and familiarity with current social media and its usage. Proven research, audit and/or investigation experience, including root cause analysis.
• Expertise in Word, Excel and PowerPoint and experience with data mining software such as ACL, Access, SQL, Business Objects, etc. preferred.
• Must be able to deal effectively with people at all levels of internal and external organizations