Ethics & Compliance - Head of Internal Investigations


GoTo Group

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About The Role

You will be part of the Ethics and Compliance (E&C) Team based in Jakarta, and supporting business units operating there (i.e. Gojek, GoToFinance and Tokopedia). We protect the company reputation, and manage risks related to the GoTo ecosystem that meet regulatory and shareholders expectations. The E&C team is focused on the regulatory and corporate policy compliance defined within our Code of Conduct. Focusing on executing the internal investigations on a timely basis, in a confidential and professional manner, while working with cross functional stakeholders. Completing root causes of the breaches and analyzing what needs improvement, working closely with the Internal Controls & Monitoring team.

What You Will Do

  • Carry out the vision and mission of Fraud & Investigations to prevent, detect, and investigate issues of fraud and financial abuse within the company. Promote a zero tolerance control environment where fraud or noncompliance is unacceptable and difficult to conceal.
  • Demonstrate proven ability to work with senior stakeholders, strong investigations competency and forensic discipline whilst exercising strong leadership and motivating and developing staff with a positive organizational culture.
  • Manage escalations, including triage, prioritization, allocation, investigation and report-out with senior leadership.
  • Lead an Investigation Governance Team made up of various internal investigation teams from People & Culture (PAC), Cyber Incident Response Security Team (CIRST), Workplace Management (WPM), with assistance from Data Privacy Officer and Legal, to drive consistency in the investigation process and oversight on all internal investigation cases for reporting and tracking purposes.
  • Intake of confidential complaints and whistleblower reports, including initial witness interviews; risk diagnoses; and memorialization of necessary date, topic, and personnel information in a clear, organized, up-to-date manner.
  • Use a variety of diagnostic and forensic technology techniques to help determine key areas of risk and assess how well that risk is managed. Identify, obtain and analyze financial, operational and other data relevant to the investigation of allegations of misconduct and the assessment of enterprise risks.  Prepare work papers to adequately document investigations performed with supporting evidence for all forensic findings.
  • Manage case management, updating, and maintaining databases and tracking sheets or case management tool chronicling open investigations, updates, and next steps; labeling and storing documents, data, and other materials obtained during investigations; and scheduling and planning witness interviews.
  • Drives data analytics and due diligence for internal investigations purposes, including identifying, requesting, obtaining, reviewing, analyzing, and describing complex financial and operational data; identifying patterns, anomalies, and “red flags;” and creating powerful visuals and graphics for reports and presentations.

What You Will Need

  • Minimum 10 years of relevant experience in investigations, forensic, law enforcement and risk and fraud risk assessment experience
  • Possess excellent analytical, written, and oral communications skills, including the ability to synthesize, summarize and communicate important data in an objective and unbiased manner
  • Strong leadership and analytical skills, and ability to work independently and in a team environment. Demonstrated ability to effectively drive collaboration
  • Excellent discretion, respect for confidentiality, and attention to detail.
  • Strong background in intelligence gathering, to include familiarity and use of online resources, subscription services, public record checks and familiarity with current social media and its usage. Proven research, audit and/or investigation experience, including root cause analysis.
  • Expertise in Word, Excel and PowerPoint and experience with data mining software such as ACL, Access, SQL, Business Objects, etc. preferred.
  • Must be able to deal effectively with people at all levels of internal and external organizations
About The Team

The GoTo Ethics and Compliance team reports to the Chief of Risk Officer. Our team’s mission is to ensure that ethical behavior is at the heart of all business activities, through the strong tone at the top and risk based approach for our corporate compliance program. 

As an Ethics and Compliance in GoTo, one gets a unique opportunity to gain exposure to other GoTo operating companies group and across operating locations (ie. Indonesia, Singapore, Vietnam and India). 

This is an exciting time to join our family, as we are in the phase of shaping the Ethics & Compliance culture and program at GoTo. Our top two priorities for the coming year includes redrafting several policies and procedures to simplify them from a risk based approach, and implementing a compliance governance tool to help standardize our internal processes to help us scale our activities across GoTo. As a team, we are concerned not only with the growth of the company, but also your personal growth professionally and your well-being, where we invest in your continuous learning and offer a hybrid working arrangement

About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek 
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

About Tokopedia  
Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.

GoTo and its business units, including Gojek, Tokopedia, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰

Tags: Analytics C Compliance E-commerce Governance Incident response Monitoring Privacy Risk assessment SQL

Perks/benefits: Career development

Region: Asia/Pacific
Country: Indonesia
Job stats:  2  0  0

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