Incident Response Engineer

Our client is a customer-first Managed Service Provider (MSP) specializing in IT services and outsourced Helpdesk support solutions for businesses and non-profits. They pride themselves on delivering top-notch service and support to their clients, ensuring their IT infrastructure operates seamlessly.

Requirements

• Strong understanding of TCP/IP networking and Microsoft Windows-based operating systems
• Strong understanding of Windows Active Directory Domain Services
• Strong understanding of Hypervisor technologies; Hyper-V and VMWare
• Working understanding of Hyperconverged and SAN storage solutions
• Working understanding of AWS and Azure environments and toolsets
• Working understanding of UNIX and Linux-based operating systems
• Experience with management of some or all of these common corporate Firewall brands; Cisco ASA/Meraki, Fortinet, Palo Alto, Sophos, Sonicwall
• Experience with some or all of these common corporate backup solutions; Commvault, Datto, Veeam, Zerto
• Strong analytical and troubleshooting abilities
• Excellent communication skills
• Strong team player
• Adaptive and flexible to shifting priorities and workloads
• Ability to work with internal and client teams to identify, resolve, and mitigate security issues
• Executes IR operational programs

• Ability and willingness to work Saturdays and Sundays as workload requires
• Ability and willingness to work evenings beyond normal shift end time as workload requires

Benefits

• Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
• Payment: All payments for your services will be handled directly by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
• Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client's business needs and any specific policies or preferences they may have in this regard.
• Salary: $1200 - $2000 USD/month
• Technical Requirements
• Dedicated workstation at home
• 30 MBPS minimum Internet connection
• Backup device and Internet in times of power outages