Senior Manager, Detection Engineering

Madison, Wisconsin, United States


ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

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Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

The Senior Manager for Threat Detection leads a team of dedicated Detection Engineers. This team researches and builds detections for security threats facing ServiceNow.  We are looking for someone with a passion for security and leadership.

They will play a key role in identifying, detecting, and disrupting threat activity targeting ServiceNow. The role will lead a team of senior engineers in threat hunting and detection activities. This opportunity is responsible for the people, process, and technology including strategy, execution, and operational activities for threat detection. As such, the Senior Manager will oversee the direct the creation and deployment of custom security detections.

Position Purpose

This individual will manage the lifecycle for building custom detections for the ServiceNow platform. They will assist in security incidents as required. You will have the opportunity to own the roadmap for detection engineering and contribute to the roadmaps and strategy for all threat detection and response teams. You will also provide expertise to security and technical teams regarding the organization's threat exposure and attack surface. 

What you get to do in this role: 

  • Lead a world class team of security practitioners responsible for building custom detections for the ServiceNow's corporate and commercial networks.
  • Identify and build detections for complex security threats.
  • Drive and develop a culture that prioritizes innovation and results.
  • Own the strategy and develop roadmaps to develop ServiceNow’s detection capabilities.
  • Partner and collaborate with security leaders across ServiceNow.


To be successful in this role you have: 

  • 10+ years of total relevant experience in a global hi-tech organization
  • 8+ years of experience in information security, with at least 2 years in a leadership role.
  • 3+ years of experience within incident response or detection engineering role(s)
  • Proficiency in Splunk and agile practices
  • Strong leadership that fosters an environment that encourages and enables others to build skills and develop their careers and ensures diverse perspectives are included in the process of innovation.
  • Celebrates team’s efforts, progress, and everyday wins and provides praise, recognition, and rewards for strong performance.
  • Keen capabilities developing short term strategies (1 year or less) for team members to achieve operational results with the ability to communicate and build momentum behind a strategy.
  • Strong knowledge of security best practices, standards, and frameworks (e.g., OWASP, NIST, ISO 27001).



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰

Tags: Agile Automation Cloud Incident response ISO 27001 NIST OWASP SaaS Splunk Strategy Threat detection

Perks/benefits: Flex hours Team events

Region: North America
Country: United States
Job stats:  9  1  0

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