Senior IAM Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

Team:

The Identity and Access Management Engineering Team is chartered with securely enabling interactive user activity within our cloud infrastructure.

Role:

This role will support the development of Privileged Access Management (PAM) systems, policies and work to develop a superior user experience for interactive access.

What you get to do in this role:

• As an engineer on the ServiceNow Application Security Team, you will be responsible in identifying security vulnerabilities anywhere in the environment.
• In this role, you will interface with internal teams supporting cloud servers globally.
• You will have the opportunity to influence next-generation privileged access strategies, plan projects, and be a security advocate.
• Coordinate authorization and authentication requirements across, engineering teams, security operations, and other stakeholders.
• Assist in supporting the US Federal regulated markets.
• Document and develop new processes and procedures to enable users.
• Coordinate with system/application owners to identify areas where better controls should be enforced.
• Recommend best-practice security procedures, standards, and guidelines.
• Develop and run reports using relevant security metrics data and develop and maintain security dashboards and scorecards.
• Work across ServiceNow security teams to help drive security improvements.

Qualifications

To be successful in this role you have:

• 3+ years of application/product security experience, focused on identity and access management.
• Strong understanding of authentication and authorization stack on Linux servers.
• Strong scripting skills.
• Strong understanding of Active Directory (AD) and LDAP.
• Linux System Administration experience. 
• Adaptable to ever changing priorities and tasks.
• Strong presentation and communication skills.
• Experience with “Puppet” and GIT (code development and deployment).
• Proficiency in one or more languages - Python, Java, JavaScript, and GoLang preferred
• In-depth knowledge of software design patterns and their security considerations.
• Ability to work collaboratively in a highly distributed team.
• Ability to communicate technical concepts to business stakeholders.
• A passion for security.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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