Senior Staff Security Advisor (AMS-Fed) OCISO

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology & The SSO  

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.   

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.   

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.   

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact  

Team 

Join the Office of the CISO team, a sub-component of the Customer Security & Trust team within the Security Organization and help set the bar for cloud security!  

ServiceNow’s OCISO team leverages its diverse, highly skilled security background and expertise to help enhance ServiceNow’s internal and external security program and communicate ServiceNow’s commitment to security to the world.  

The global team works closely with other components within ServiceNow on security-related topics and directly interfaces with ServiceNow customers. 

Role 

This critical position values integrity, quality, expertise, precision, communication, and efficiency and is looking for security professionals with developing established security backgrounds and excellent communications. 

The successful candidate will bring a new perspective to ServiceNow and its ecosystem and will be able to successfully work together with audiences ranging from technical developers to customers. 

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Qualifications

What you get to do in this role:  

• Work closely with other components in ServiceNow’s security organization and with the sales, legal, and product teams on security-related topics. 

• Work directly with customers, prospects, and partners to address security-related questions related to ServiceNow’s cloud-based service 

• Directly support the ServiceNow Sales Team in pre- and Post Sales opportunities 

• Coordinate and manage end-to-end customer cloud security experience 

• Complete security-related questionnaires 

• Conduct security review of contracts 

• Present at conferences, internal, customer, and public 

• Lead security conversations 

• Rebut cloud technology myths 

• Communicate delicate aspects of security incidents and investigations to customers 

• Document/communicate recommended structural/design changes to advance the security posture of ServiceNow’s cloud environment and the subscription service 

• Participation in Executive level discussions and presentations with Partners and Customers 

• Research and understand cloud threats 

• Serve as a Subject Matter Expert in Regulated Markets and new product offerings (Now on Azure, Now on AWS) 

To be successful in this role, you will: 

• [Requirement] Work Location must be US Soil [No relocation] 

• [Requirement] Experience with the following US Federal security laws and standards - FedRAMP, FISMA, NIST Risk Management Framework, NIST SP 800-53 

• Experience in a customer support role is desired 

• Bachelor’s degree in a Computer Science related major is highly desired 

• Understanding of Cloud Service Providers, Cloud Operations and Cloud Computing 

• Desired Industry Certifications: CISSP, CISM, CSSP, CEH, OSCP or equivalent 

• Excellent presentation and communication skills (E.G., strong customer-facing skills) 

• Hands-on Security Incident Handling and remediation experience is desired 

• Understanding of Internet security protocols and technologies 

• Understanding of Threat analysis and enterprise cyber defense techniques 

• Understanding of Security Operations 

• Ability to articulate complex issues to peers, executives, and customers 

• Strong interpersonal skills 

• Self-motivated and driven; ability to perform and excel with little supervision 

• Excellent collaborator and teammate; ability to foster and feed off coworkers 

• Champion the team’s culture 

• A passion for security 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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