ServiceNow SecOps Engineer

Bengaluru, India

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Zscaler is the leader in cybersecurity and zero trust digital transformation. Transform your IT and security needs with the best CASB and SASE solutions.

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Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

As a ServiceNow SecOps Engineer at Zscaler, you will play a crucial role in developing and maintaining our ServiceNow SecOps platform. You will be responsible for creating and enhancing case management, orchestration, and automation solutions to support incident response. Your expertise will contribute to the efficient management and resolution of security incidents.

Key Responsibilities:

  • SecOps Solution Development: Design, develop, and customize ServiceNow SecOps solutions, including case management, orchestration, and automation, to meet the specific needs of the Security Operations Center (SOC).
  • Automation: Implement and maintain automated workflows and playbooks for incident detection, analysis, and response, leveraging ServiceNow capabilities.
  • Case Management: Develop and optimize case management processes to streamline incident tracking, assignment, and resolution.
  • Orchestration: Create and maintain orchestration workflows to automate repetitive security tasks and actions.
  • Integration: Integrate SecOps tools, such as threat intelligence feeds and security orchestration platforms, into the ServiceNow platform.
  • Documentation: Maintain comprehensive documentation of SecOps processes, workflows, and configurations.
  • Security Best Practices: Ensure that SecOps solutions and processes adhere to industry best practices and security standards.
  • Collaboration: Collaborate with cross-functional teams, including security analysts, engineers, and IT professionals, to enhance SecOps capabilities.
  • Incident Response: Collaborate with incident response teams to ensure effective integration of SecOps processes, enabling rapid and coordinated incident resolution.
  • Training and Support: Provide training and support to internal teams and clients on the effective use of ServiceNow SecOps solutions.


  • Bachelor's degree in Computer Science, Information Security, or a related field (Master's degree preferred).
  • Minimum of 2 years of hands-on experience in developing case management, orchestration, and automation solutions using ServiceNow SecOps.
  • Experience in incident response, including incident detection, analysis, and mitigation.
  • Strong understanding of security operations and best practices.
  • Proficiency in ServiceNow development, including scripting, workflow design, and integration.
  • Familiarity with security orchestration and automation platforms (SOAR).
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration skills.
  • Relevant certifications, such as ServiceNow Certified Implementation Specialist, are a plus.
  • Ability to adapt to evolving security threats and technologies.

Additional Information

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

Additional information about Zscaler (NASDAQ: ZS ) is available at

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰

Tags: Agile Automation Cloud Computer Science Incident response Scripting SecOps SOAR SOC Threat intelligence

Region: Asia/Pacific
Country: India
Job stats:  9  0  0

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