(fluent German & English) L3 Technical Support Consultant (Italy)

Rome, Metropolitan City of Rome Capital, Italy - Remote


Outsourcing customer service 🎧 from the reliable company: 🧑‍💻 ISO Certification 👨‍💻 30+ Languages 👩‍💻 Expert Teams. Outsourced 24/7 Email, Chat & Voice Support.

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Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds.

Join our SupportYourApp team as an L3 Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe 🌎 Excited? Let's see what it takes.

What You Will Do:

  • Monitoring systems, website errors and communicating with developers when necessary;
  • Communicating with customers via calls and emails;
  • Notifying customers of expired certs and website errors;
  • Working with: NOCmonitor, signal messages, Uptrends channel, Smokeping, Zabbix, database server for Webgui, dashboards;
  • Going through logs, patches, patterns, diagnosing, troubleshooting, debugging and handling other cybersecurity-related questions;
  • Handling and notifying customer incidents and RCAs;
  • Generate and maintain maintenance tickets;
  • Working with Jira tickets;
  • Become a product expert and constantly grow.


  • Fluent German and English (both C1, written and verbal);
  • L3 technical support experience;
  • General knowledge in web servers, DNS, CDN, Linux and Nginx, Apache HTTP Server;
  • Analytical thinking;
  • Customer-oriented and responsible attitude.

Will be a great plus:

  • Experience with native speakers;
  • International exchange programs participation.


  • Fixed schedule (Monday–Friday, 9am–5pm, CET);
  • Competitive compensation;
  • Enjoy working remotely;
  • Paid intensive training and trial period;
  • Great management with no bureaucracy;
  • Good bonuses for referring friends (referral program);
  • SupportYourApp Medical Policy;
  • Various sports events and team buildings;
  • Occasional business trips.

Who are we?

SupportYourApp is a leading customer support outsourcing company. We work with 30+ countries and speak in 50+ languages. There are amazing startups as well as leaders of IT industry among our clients. Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!

We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

Visit our website: www.supportyourapp.com

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* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰

Tags: Agile CDN DNS Jira Linux Monitoring Nginx SaaS

Perks/benefits: Competitive pay Team events

Regions: Remote/Anywhere Europe
Country: Italy
Job stats:  9  0  0
Category: Consulting Jobs

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