Senior Professional Services Consultant - AMS
ZscalerZscaler is the leader in cybersecurity and zero trust digital transformation. Transform your IT and security needs with the best CASB and SASE solutions.
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
For over 15 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150+ global data centres to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 million threats/day. We work in a fast-paced, dynamic and ‘make it happen’ culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are looking to hire highly passionate, collaborative and humble people who want to make a difference to their career and customers.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Location: Bangalore / Mohali
The Professional Services Consultant will be part of Global Professional Services (Go to Market) organization spread across Americas, Europe, India, Australia, and Japan.
You will be part of our India ‘Global Delivery Center’ that comprises of Zscaler experts who provide world-class Zscaler product deployment services to our customers.
The Professional Services Consultant will deep dive in the customer environment and their unique requirements, create a design plan, configure, and integrate ZS solutions to enable their best usage of the Zscaler zero trust platform.
In this role, you will be front ending customers while working closely with sales, external partners and various customers teams to provide consultancy and product deployment services. Your objective will be to ensure that our customers successfully deploy our Zero trust solutions within the agreed timeframe and minimize any impact.
Engage with sales team to ensure hand-over of customer and POV information (proof of value and customer use cases as conducted by Sales Engineers during presales)
Work closely with Professional Services Project Manager to track customer timelines, milestones and activities as set forth in the project plan. Clear any dependencies to drive project progress
Provide deployment services (ZIA, ZPA) including design, recommendations, configurations, best practices, and troubleshooting. Provide detailed guidance regarding deployment steps and expected product behavior
Progress and uphold expertise in deploying Advanced Zscaler product features and functionality (Advanced Firewall, SSL inspection, Cloud Browser Isolation, Data Protection, DLP, NSS, etc)
Ensure client needs are met and deliverables produced on time as defined in the PS service packages/ statement of work
Migrate customers from legacy on-prem firewall technologies/security solutions to Zscaler zero trust platform
Assist customers with testing or troubleshooting during the deployment. Engage with customer support as required. Work closely with sales, technical account manager, customer success manager, product manager to drive deployment progress
Reproduce customer issues to verify problems and document steps to replicate for customer support, engineering and operations teams
Become a Zscaler cloud services expert through self-study, company training, and a desire to excel
Work Hours – Monday to Friday business hours (as per geo alignment)
Must have strong verbal and written communication skills (English)
6-12 years’ experience for this role in similar positions (Professional service consultant, Network/Security specialist, Technical Account Manager, Support/Escalation Engineer or a SOC Engineer). Experienced in Network and Security solutions and customer facing/field role
Experience deploying, maintaining or troubleshooting networking, firewall and security solutions in enterprise environments is important. Experience with Zscaler solutions – ZIA, ZPA
Working knowledge of networking and security products from various vendors and enterprise network infrastructure
Ability to navigate technical and architectural discussions with customers, partners including audience from business and technical fraternity
Excellent communication and follow-up skills across internal and external organizations. A proactive approach to ensure the job gets done !
Effectively handle multiple projects and work calmly under pressure
Working knowledge of authentication systems such as SAML, LDAP and MS Active Directory
Knowledge of solutions built on Microsoft Azure, Amazon Web Services and other leading cloud platforms
Good knowledge of Hypervisors: VMware, Hyper-V, and KVM
Good knowledge on HTTP, HTTPS, SSL Inspection, DNS
Experience with Proxy and SSL
Good knowledge of IPSEC, GRE, HTTP/HTTPS, DNS protocols
Industry certifications such as ZCCP–IA and PA, Cisco, Juniper, Palo preferred.
Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR
What You Can Expect from Us
A great learning environment where you will be working on cutting edge technologies and architectures
Front end role to work with global customers and sales teams
Long term opportunity to become a customer advocate
Cross functional expertise to closely work with various roles from Sales, Services, Engineering
Be part of a Global organization (that also includes delivery, service sales, practice, PMO, portfolio, enablement functions) and work/learn from senior consultants, architects on Zscaler solutions and advancements
Access to latest trainings, modules to become a ZS expert
A long term and meritorious career
A great leadership team willing to help and open-door culture
A fun, passionate and collaborative workplace
The fast pace and excitement of working for a Silicon Valley Unicorn and leader in Cloud Security !
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰
Perks/benefits: Team events
More jobs like this
Explore more InfoSec / Cybersecurity career opportunities
Find even more open roles in Ethical Hacking, Pen Testing, Security Engineering, Threat Research, Vulnerability Management, Cryptography, Digital Forensics and Cyber Security in general - ordered by popularity of job title or skills, toolset and products used - below.
- Open Analyste CERT / Incident Responder junior (H/F) jobs
- Open SOC Analyst jobs
- Open Senior Cybersecurity Engineer jobs
- Open Analyste CERT / Incident Responder senior (H/F) jobs
- Open Electronic Warfare Advanced Tactical Trainer jobs
- Open IT Security Analyst jobs
- Open Information Security Officer jobs
- Open Senior Information Security Engineer jobs
- Open Consultant SOC / CERT H/F jobs
- Open Cyber Security Specialist jobs
- Open Consultant infrastructure sécurité H/F jobs
- Open Information Systems Security Officer (ISSO) jobs
- Open Security Operations Engineer jobs
- Open Staff Product Security Engineer jobs
- Open Senior SOC Analyst jobs
- Open Product Security Engineer jobs
- Open Staff Security Engineer jobs
- Open Staff Information Security Engineer jobs
- Open o365 Security Architect jobs
- Open Infosec Risk Manager jobs
- Open Cybersecurity Consultant jobs
- Open Chief Information Security Officer jobs
- Open Fortinet Firewall Engineer jobs
- Open Cyber Security Architect jobs
- Open Ingénieur DevSecops H/F jobs
- Open Application security-related jobs
- Open Risk assessment-related jobs
- Open Network security-related jobs
- Open SaaS-related jobs
- Open Governance-related jobs
- Open Pentesting-related jobs
- Open Java-related jobs
- Open Analytics-related jobs
- Open ISO 27001-related jobs
- Open Clearance-related jobs
- Open Vulnerability management-related jobs
- Open CISM-related jobs
- Open Security assessment-related jobs
- Open DevOps-related jobs
- Open APIs-related jobs
- Open IAM-related jobs
- Open Threat intelligence-related jobs
- Open Malware-related jobs
- Open Splunk-related jobs
- Open Kubernetes-related jobs
- Open CISA-related jobs
- Open DevSecOps-related jobs
- Open Terraform-related jobs
- Open IDS-related jobs
- Open GDPR-related jobs