(Bulgaria) Technical Support Consultant (networking)

Sofia, Sofia City Province, Bulgaria - Remote


Outsourcing customer service 🎧 from the reliable company: 🧑‍💻 ISO Certification 👨‍💻 30+ Languages 👩‍💻 Expert Teams. Outsourced 24/7 Email, Chat & Voice Support.

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Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.

Join our team as a Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. Excited? Let's see what it takes.

What you will do:

  • Always be up-to-date with the cutting-edge technology;
  • Apply the latest and greatest customer happiness practices;
  • Provide omni-channel support (via phone, email, chat, social media);
  • Communicate with developers and other departments of various IT-companies;
  • Become a product expert and constantly grow.


  • Fluent English;
  • Experience in Technical/Customer Support;
  • Strong troubleshooting skills;
  • Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking);
  • Basic understanding of cybersecurity, working experience with ISP;
  • Customer oriented and responsible attitude.

Will be a great plus:

  • Experience with Zendesk or similar CRM system;
  • Experience with engineers;
  • Technical background.


  • Remote work;
  • Flexible schedule or fixed schedule;
  • Competitive compensation;
  • Financial and professional growth;
  • Paid intensive training and trial period;
  • Great management with no bureaucracy;
  • Good bonuses for referring friends (referral program).

Who are we?

SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

Please, note that we accept CVs in English only.

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* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰

Tags: Agile Azure Cloud Firewalls SaaS VPN

Perks/benefits: Competitive pay Flex hours

Regions: Remote/Anywhere Europe
Country: Bulgaria
Job stats:  20  5  0

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