(Bulgaria) Technical Support Consultant (networking)
Sofia, Sofia City Province, Bulgaria - Remote
SupportYourAppOutsourcing customer service 🎧 from the reliable company: 🧑💻 ISO Certification 👨💻 30+ Languages 👩💻 Expert Teams. Outsourced 24/7 Email, Chat & Voice Support.
Passionate about the latest trends in Tech?
What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.
Join our team as a Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. Excited? Let's see what it takes.
What you will do:
- Always be up-to-date with the cutting-edge technology;
- Apply the latest and greatest customer happiness practices;
- Provide omni-channel support (via phone, email, chat, social media);
- Communicate with developers and other departments of various IT-companies;
- Become a product expert and constantly grow.
- Fluent English;
- Experience in Technical/Customer Support;
- Strong troubleshooting skills;
- Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking);
- Basic understanding of cybersecurity, working experience with ISP;
- Customer oriented and responsible attitude.
Will be a great plus:
- Experience with Zendesk or similar CRM system;
- Experience with engineers;
- Technical background.
- Remote work;
- Flexible schedule or fixed schedule;
- Competitive compensation;
- Financial and professional growth;
- Paid intensive training and trial period;
- Great management with no bureaucracy;
- Good bonuses for referring friends (referral program).
Who are we?
SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.
We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.
Please, note that we accept CVs in English only.
* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰
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