Support Specialist, Cybersecurity- IAM Operations

Job Description

Support Specialist, Cybersecurity- IAM Operations, Pune-India

REFID384735

NielsenIQ is looking to mature our Identity and Access Management (IAM) program. To support that effort, we are looking for a Support Specialist. In this role, the specialist will be responsible for IAM product stack lifecycle including user access requests and approvals, provision/deprovision user access, access certification and governance of NielsenIQ IAM solutions and its associated processes. They will create, maintain, and review relevant documentation, standard operating procedures, knowledge articles and user guides. This role will include communication with internal customers to clarify requests, report status, and updates. The ideal candidate will bring their external knowledge to help improve our current processes.  

Responsibilities 

• Support IAM processes and technologies including provisioning/de-provisioning of access requests, incident tickets and other associated tasks within Service Level Agreements 
• Participate in the integration, deployment, and support of IAM tools and products 
• Actively identify, analyze, and address problems to resolve issues whenever possible in a way to minimize service disruption and risk to the organization 
• Coordinates resources to meet customer expectation for a portfolio of projects, change requests, maintenance activities and support tickets 
• Drive continual improvement processes to streamline workflows to enhance the end-user experience and increase business value 
• Assist with the execution of user access certification and audit requests 
• Work closely with other teams in the Cyber Security organization to drive more integrated security posture 
• Maintain solid knowledge within subject matter specialties 

Qualifications

• Bachelor’s degree in a technical field including Computer Science or Information Systems 
• 3+ years of Cybersecurity experience with at least one of those focused on IAM tools and processes 
• 2+ years of strong execution as it relates to the operational efforts required for Identity Management & Lifecyle, Access Management, and Access Certification 
• Scripting experience with PowerShell or another language focused on automating tasks 
• Experience with administration and support of Active Directory, SailPoint, CyberArk, Azure or related technologies 
• Strong data analytical skills 
• Strong documentation and process development experience 
• Understanding the framework of IAM processes, technologies, and advantages of automation  
• Knowledge and experience with IT Service Management products 
• Ability to effectively prioritize and execute tasks in the fast-paced environment 
• Strong communication skills, both verbal and written 
• Effective multi-tasking skills and customer-focused approach 
• Shift: Multiple shifts available

Additional Information

• Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms. 
• Recharge and revitalize with help of wellness plans made for you and your family. 
• Plan your future with financial wellness tools. 
• Stay relevant and upskill yourself with career development opportunities. 

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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