Incident Response Engineer

Austin, TX

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Cloudflare, Inc.

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Responsibilities 

  • Monitor and investigate security and privacy incidents, vulnerabilities, and threats, and take appropriate action to mitigate risks and minimize potential impact.
  • Partake in incident response on-call  schedule
  • Make critical decisions during incidents, balancing the need for rapid response with thorough analysis and risk assessment.
  • Perform in-depth log analysis to identify indicators of compromise and anomalous behavior across various systems, networks, and applications
  • Analyze and interpret system and network logs, and other relevant data sources to identify and track potential threats.
  • Collaborate with security, engineering and other teams to identify areas of manual effort and toil in incident response processes that can be automated.
  • Conduct code reviews, testing, and debugging of automation solutions to ensure quality and reliability.
  • Assist in establishing key performance indicators (KPIs) and metrics to measure incident response effectiveness, identify areas for improvement, and provide regular reporting to stakeholders.

Requirements

  • Able to self-scope, define, and manage short and long term technical goals
  • Understanding of network protocol analysis, public key infrastructure, SSL, Microsoft Windows, MacOS, Linux, open-source software and software programming
  • Extensive experience in security operations, including incident detection, response, investigation, and mitigation. Proven track record of handling complex security incidents and managing incident response teams.
  • Excellent documentation and reporting skills, with the ability to prepare detailed incident reports, including findings, remediation steps, and recommendations for management and stakeholders..
  • Strong programming and scripting skills, with proficiency in languages such as Python, Bash and SQL
  • Experience in developing automation solutions and integrating them into incident response workflows and platforms
  • Ability to analyze and interpret security data, identify trends, patterns, and anomalies, and provide actionable recommendations.
  • Ability to hunt for anomalous activity within a wide set of data
  • Great verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by teamwork; must be able to positively influence, mentor and be a credible source of knowledge to less experienced team members

Preferred Qualifications

  • Experience with designing incident response and security operations programs
  • Experience with software engineering, and designing custom security response tools
  • Experience in programming with GO
  • Experience with conducting penetration testing and red team exercises
  • Experience with maturity and gap assessments
  • GCFA, GCFR, GNFA Certifications

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰

Tags: Automation Bash Cloudflare DNS GCFA GNFA Incident response KPIs Linux Log analysis MacOS Nonprofit Pentesting Privacy Python Red team Risk assessment Scripting SQL Vulnerabilities Windows

Perks/benefits: Flex vacation

Region: North America
Country: United States
Job stats:  12  5  0

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