Technical Program Manager (InfoSec)

See yourself at Twilio

Join the team as our next Technical Program Manager!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to own and support strategic Information Security (InfoSec) Team initiatives by helping guide project teams to deliver project value to the Twilio enterprise. In this role, the Technical Program Manager will manage multiple projects from ideation through completion, including planning, implementation, delivery and support. This role will be a part of the InfoSec Project Management Office (PMO) which is responsible for creating and maintaining operational and process rigor via a scalable and well-structured project management approach. The Technical Program Manager will be responsible for supporting and enabling our cross-functional teams to execute initiatives with increased quality, velocity, and value.

Responsibilities

In this role, you’ll:

• Project manage multiple, simultaneous initiatives while working alongside members of the InfoSec team and other Twilio teams from project inception to completion. 
• Leverage project management principles and processes (including SAFe and Agile mindset and principles) throughout the project lifecycle to drive the team towards best practices and value driven project delivery.
• Ensure stakeholder satisfaction by providing status and monitoring of project progression and performance. 
• Manage risk and issues during project execution and lead the team to remove impediments in a timely manner. 
• Drive decision-making by communicating goals and objectives; run inclusive, productive, and impartial meetings to ensure implementation or closure of actions. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Experience working with Agile projects and an understanding of Agile methodologies
• High-level understanding information security domains, ideally with deeper working knowledge in one or more domains
• Excellent verbal and written communication skills and experience applying these to stakeholder communications
• Written and verbal fluency in English required. 
• Schedule: ability to work within one of the following time zones:
  • Eastern Time Zone
  • Central Time Zone
  • Mountain Time Zone
  • Pacific Time Zone
• Please submit all resume and application documents in English 

Desired:

• Typically has Bachelor's (or equivalent) and 4-6 years of relevant experience; or Master's (or equivalent) and 3+ years of relevant experience
• Certified Project Management Professional (PMP), Scrum Master, SAFe Agilist, PMI-ACP, or other related project management certification
• Experience working with information security teams focused on securing cloud environments

Location 

• This role is remote and can be based in the United States. 
• Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $109,280.00 - $136,600.00.
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $115,760.00 - $144,700.00.
• Based in the San Francisco Bay area, California: $128,560.00 - $160,700.00.
• This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

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