Director - Cybersecurity Engineering Operations

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

As a Director of Cybersecurity Operations, your responsibility will be to lead a diverse operational team responsible for administration of security tools, monitoring of security devices, and escalation of incidents and tasks to the various cybersecurity engineering teams here at Visa. 

This role is a recognized expert within Visa responsible for contributing to the development of functional operations. Responsibilities will include, but not be limited to the following:

• Lead crisis/incident event management incidents for Cybersecurity Operational issues
• Support inline network security infrastructure globally including Firewalls, DDOS mitigation systems, Proxies, WAFs, IPS/IDS systems, cryptographic systems, and endpoint protection among others.
• Continually provide technical coordination, oversight, and leadership for staff.
• Serve as escalation point for complex technical issues.
• Drive bottoms-up improvements for Cybersecurity Operations (including Level-1 and Level-2 Incident management, Change management and Problem management).
• Provides ongoing support of Cybersecurity systems of high complexity in key customer facing commercial payments and corporate environments to fulfil the business needs.
• Work with the Senior Director of Cybersecurity Operations to establish industry leading operational practices/methodologies for problem resolution in a global, 24 x 7, high volume, high availability, critical production environment, based on metrics (KPI and KRIs).
• Foster the culture of conducting blameless root-cause reviews and encourage learning to improve operational excellence.
• Take a metric/data driven approach to identify gaps in processes, framework, Etc.
• Increase the use of automation to perform self-healing or initial triage of the incidents to reduce manual execution of the playbooks.
• Build and maintain relationship with other network global and virtual teams and third parties on development or support issues.
• Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible time frame.
• Provide technical requirements and assistance for investigation and analysis of security alerts.
• Develop processes and procedures for use by the Cybersecurity team and third parties in the management of network environments.
• Mentor junior team members, develop departmental procedures, and best practices standards.
• Provide recommendations to management team to increase effectiveness of organization and technology solutions.
• Support adoption of new technologies and tools.
• Recommend capability improvements to Cybersecurity engineering and assist when requested to deployment technology trials.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Required Qualifications:
10+ years of relevant work experience and a Bachelors degree, OR 13+ years of relevant work experience

Preferred but not required qualifications:
12 or more years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

• Expert knowledge of one or more of the following:
– Firewalls,
– Proxies,
– Web application firewalls,
– DDoS platforms,
– Endpoint protection,
– Cryptographic systems,
– Certifications on these current platforms preferred.
• Experience in an enterprise Cybersecurity solutions and IP networks in mission-critical, 24x7 production environments.
• Experience in developing process documentation, runbooks, dashboards, etc.
• Experience in infrastructure/network environments such as designing, planning, documenting, and implementing LANs and WANs.
• Advanced process orientation and exhibited planning, organizational and problem-solving skills.
• Advanced understanding of TCP/IP network protocols, including common application protocols.
• Ability to understand systems from all levels, from the big picture enterprise-level view to the low-level technical view.
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans.
• Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.