Information Security Technology - Technology Services - Associate
Washington, DC, United States
Applications have closed
Fannie Mae
We facilitate equitable and sustainable access to homeownership and quality, affordable rental housing across America.Company Description
At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to use tech to tackle housing’s biggest challenges and impact the future of the industry. You’ll be a part of an expert team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.
Job Description
THE IMPACT YOU WILL MAKE
The Information Security Technology - Technology Services - Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
- Monitor and respond to ticketing system requests for critical or systematic errors in products.
- Support the team with Identifying errors in products and determining their source.
- Contribute to the team's work in troubleshooting product errors and developing solutions to fix them while escalating to more experienced staff as needed.
- Work with other development groups to deploy updates.
- Install and maintain common technology hardware and software.
Qualifications
THE EXPERIENCE YOU BRING TO THE TEAM
Desired Experiences
- Bachelor degree or equivalent
Skills
- Knowledge of Splunk and Splunk query language
- Knowledge of Dynatrace and Extrahop
- Knowledge of AWS architecture and services
- Skills related to scripting or programming languages
- Skills related to SQL
- Familiarity with Single Sign on, SAML and OAuth flows
- Knowledge of operation systems (OS), and staying current on patches, upgrades, and other elements of the OS
- Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
- Skills related to customer service including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
- Ability to work with people with different functional expertise respectfully and cooperatively to work toward a common goal
- Skills with graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI
- Experience gathering accurate information to explain concepts and answer critical questions
- Ability to frame ideas as systems and analyzing the inputs, outputs, and process
- Skills in supporting, controlling, monitoring, and management of large, complex, and sometimes geographically-dispersed IT infrastructure and applications in order to optimize IT service delivery
Additional Information
JOB REFID: REF11653S
Fannie Mae is primarily a hybrid company. We embrace flexibility for our employees while providing office space for in-person work and collaboration. This role is classified as (Remote/Hybrid/Onsite). If you speak with a Recruiter, they will provide you with more information about the definition of this classification.
The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.
Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.
The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.
* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰
Tags: AWS Business Intelligence Finance IT infrastructure Monitoring SAML Scripting Splunk SQL
Perks/benefits: Career development Flex hours Health care Home office stipend
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