Director of Governance, Risk, and Compliance (GRC)

Remote, USA

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Talkdesk

Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.

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At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences. 

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

The Director - GRC at Talkdesk will manage and oversee compliance with information security and business continuity related standards, legal and regulatory frameworks based on Talkdesk strategy and contractual commitments  aligned with Talkdesk culture but being able to always challenge, reporting directly to the CISO. 

At the same time, Talkdesk is growing and expanding and offers constant challenges. Therefore, anyone joining our Information Security team will easily be involved in additional projects and initiatives, growing with new challenges!

 

Responsibilities:

  • Ensure compliance with and be responsible for the management of the:
    • Talkdesk integrated Management system according to ISO27001,ISO22301  and ISO 27701 principles.
    • PCI DSS certification
    • APEC CBPR and APEC PRP
    • SOC 2 Type 2 and SOC accreditations 
  • This includes ensuring all the necessary security, privacy and business continuity requirements are kept every year (eg. Management Review, non-conformity status).
  • Manage the day to day operations of the GRC team 
  • Work towards increasing the scope of the integrated Management System, covering additional processes but also additional specific best practices (, ISO27018, ISO27017).
  • Integrate additional Management Systems to have an unique Management System for additional ISO standards.
  • Manage and prepare certification audits and be the single point of contact with external auditors.
  • Maintenance, development  and enforcement of Information Security Policies (from high-level to more technical ones)
  • Participate in projects to implement other security, privacy or business continuity standards or frameworks
  • Develop and support specific metrics/KPIs

 

Requirements:

  • 10 years experience in managing Information Security Management Systems, according to ISO27001 requirements, Business Continuity Management Systems, according to ISO22301
  • ISO 27001 Implementer/Lead Implementer certification 
  • ISO22301 Lead Implementation certification
  • Highly organized and methodical
  • Good analytical skills
  • Solution focused and critical thinking
  • Adaptability to changing environments
  • Autonomous and proactive
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰

Tags: Audits CISO Cloud Compliance Governance ISO 22301 ISO 27001 KPIs PCI DSS Privacy SOC SOC 2 Strategy

Regions: Remote/Anywhere North America
Country: United States
Job stats:  38  5  0

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