SOC Analyst

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

• Discovery, offering AI-driven search and merchandising
• Content, offering a headless CMS
• Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

Become a SOC Analyst for Bloomreach! Be a part of our GIST (Global Information Security & Technology) group to safeguard the environment from threats, vulnerabilities & imposters. The work you do will impact many customers in dozens of different verticals in the e-commerce space. Your work will impact hundreds of millions of customers in the online space. Working in one of our India offices or from home on a full-time basis, you´ll become a core part of the Security Operations Team

Your job will be to (but not limited to):

• Monitor, analyze, and interpret security/system/application logs for events, operational irregularities and potential incidents
• Manage, coordinate and escalate incidents/issues as appropriate
• Uses security dashboards and/or proactive identification approaches to detect anomalous activities
• Monitoring Cloud infrastructure for security-related events
• Monitoring threat/vulnerability landscape and security advisories
• Work with application security teams, product specialists, GRC, legal teams on active incidents and/or investigations
• Manage a major incident call, document incident report, participate in conducting RCAs 
• Document, follow and execute Standard Operating Procedures
• Tweak, create, manage use cases, playbooks, knowledge base articles
• Work on incidents, service requests as per ITIL standards

Your success story will be:

• In 30 days, you will understand the environment & handle alerts
• In 90 days, you will handle incidents, app integration risks
• In 180 days, you will handle major incidents, mitigate vulnerabilities, create use cases, define playbooks

Professional experience:

• 3+ years of proven hands on experience as part of a 24*7 Security Operations team 
• Hands on experience with one of the SIEM, EDR & SOAR tool is must
• Should have handled and/or actively participated in Incident Response cycle
• Good analytical & problem-solving skills. Should be able to apply & provide logical reasoning for day to day activities, events
• Knowledge of NIST framework, OSINT standards, MITRE ATT&CK framework and Cybersecurity Incident lifecycle
• Functional knowledge of IT infrastructure, Application Security,  Information Security, and Compliance controls
• Functional knowledge on vulnerability management, threat hunting techniques 
• Understanding of  infrastructure & networks components like Firewalls, IDS/IPS, VPN, SIEMs, EDRs, Proxies, NLB, cloud clusters etc.
• Basic understanding of Cloud environments (AWS, GCP), foundation level certifications is an added advantage
• Ability to upskill in emerging areas of cybersecurity 
• Ability to participate in POC for new tools, process enhancements
• Ability to adapt to conflicting priorities
• Willingness to work in a rotation shift & weekends
• Should be a good listener, speaker & reader 

Personal qualities:

• Motivation and willingness to work on complex, time-sensitive task deliveries 
• Independence and self-organization to navigate you through ambiguous situations
• Fluency in English and exceptional communication skills 

Regional benefits:

• Annual medical insurance coverage for yourself and your dependents
• Annual master health check-up up to 4000 INR per month
• Statutory retirement benefits (Provident Fund Gratuity)

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

• We believe in flexible working hours to accommodate your working style.

• We work remote-first with several Bloomreach Hubs available across three continents.

• We organize company events to experience the global spirit of the company and get excited about what's ahead.

• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

• The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

• Subscription to Calm - sleep and meditation app.*

• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

• We facilitate sports, yoga, and meditation opportunities for each other.

Compensation:

• Stock options are granted depending on a team member’s role, seniority, and location.*

• Everyone gets to participate in the company's success through the company performance bonus.*

• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

• We celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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