SOC Analyst (LegalOps)

Do you ever wonder what happens inside the cloud?

DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.

We want people who are passionate about making the internet a safer place for everyone .

We’re looking for inspired and motivated technical contributors to join the DigitalOcean team as Security Operations Analyst II.  In this role, you will be a key member of DigitalOcean’s security team, reporting to the Manager of Legal Operations inside a virtual SOC.  You will improve the security posture of DigitalOcean both reactively and proactively, as well as handling incidents and making the internet a safer place.  Security Operations Analysts must excel at identifying risks, building tactical and strategic mitigation plans, and eliminating bad actors inside the DigitalOcean platform.

What You’ll Be Doing:

• Developing and owning processes that enforce DigitalOcean's Acceptable Use Policy, which includes incoming reports of copyright, trademark, privacy, data protection, child safety, and various government and regulatory compliance issues. 
• Vetting legal claims, content disputes, and takedown requests by responding to reporters and helping good customers get back on the platform.
• Handling customer investigations and triaging corporate alerts, in a customer-facing and transparent manner, to minimize the impact of bad actors on the internet.
• Working with domestic and foreign governments to ensure court orders, subpoenas, and customer data requests are legally sufficient, have proper jurisdiction, and safeguard customer privacy.
• Locating trends in content abuse, communicating with leadership to apprise the extent of issues, and advocating for appropriate product changes to prevent future occurrences.
• Designing and executing department-wide projects that improve the efficiency and quality of work, while reducing legal risk for the company. 
• Collaborating with our Legal team to establish guidelines and playbooks our operational, product, sales, and engineering teams can work off of. 
• Acting as “point of contact” for incident management and customer escalations, as well as providing data support for critical issues.
• Building strong relationships with the other technical teams across our engineering and infrastructure functions.
• Establishing an understanding of DigitalOcean’s entire production environment, from applications to infrastructure, keeping up-to-date with material changes and future directions.
• Coaching and mentoring other skilled security practitioners across application, information, and infrastructure security.

What We’ll Expect From You:

• 3+ years of relevant work experience in Law Enforcement Response, Emergency Response, Compliance, Privacy, or Risk Management.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Subject matter expertise in Law Enforcement Response or intellectual property law, with working knowledge of process, policies, courts, and customer impact.
• Strong analytical skills to determine legal sufficiency, validate claims, spot malicious customer patterns, identify patent trolls, and help customers remove any offending content in an expeditious manner.
• A forward looking perspective on problem solving, tackling each setback with a degree of creativity that uses previous internal/external approaches as a data point, not a rulebook.
• The Intellectual Curiosity and Self-Motivation to perform complex tasks, remain optimistic and passionate about overcoming security obstacles at scale in both reactive and proactive situations. 
• A high degree of curiosity and aptitude, with a clear passion for security and the desire to keep our employees, customers, and the internet safe.
• Clear written and verbal communication skills to include; technical writing, presenting, coaching, mentoring.
• Ability to provide and receive clear, direct, and honest feedback for continuous improvement.

Bonus: 

• JD, Law Degree, or equivalent
• Ability to code, script, or automate classes of problems rather than handling them manually (Python, Bash, Go, SQL)
• Data analysis skills, including familiarity with relational databases, structured query languages, logging infrastructures, and data visualization tools (eg, looker, grafana)
• Experience performing troubleshooting, investigations, alert triage, or incident response in a hands-on technical capacity
• Understanding of software, systems, and networking; familiarity with distributed computing, virtualization, databases, operating systems, and cloud computing
• Understanding of TCP/IP concepts, network application protocols, database structures, strong working knowledge of Unix/Linux environments

Why You’ll Like Working for DigitalOcean:

• We reward our employees. (The base salary range for this position is between $80,000-$110,000 based on relevant years of experience and skills. The salary range for this role is specific to candidates located within the U.S. and will vary for candidates outside the U.S..) (The salary range for this position is based on relevant years of experience and skills.) Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
• We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education.
• We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. In the United States, these include health insurance, unlimited vacation, retirement benefits, a generous parental leave program, and additional resources to support employees' overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences.
• We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*This is a remote role

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