Technical Support Consultant

Company Description

Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites.  Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.

Chief Operations Office 

Inmarsat’s Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security, Group IT.

Job Description

As a Global Technical Support Consultant, you’ll be first point of contact for our customers. First line of troubleshooting, monitoring and troubleshooting terminals, firmware and networks for Inmarsat’s end customers, sometimes as part of a Managed Service offering.  If there are any issues relating to the ‘Service Offering’, such as configuration, upgrades, throughput, you’ll be the first person our end customers will come to.  Tasks can include documenting cases, diagnosing hardware/software faults and solving technical problems, either over the phone, remote connection.  Most importantly, as customers cannot afford to be without safety communications for more than the minimum time taken to repair or replace.

Qualifications

• Educated to degree level or equivalent in communications/network engineering
• IP data and circuit switched data/voice connectivity, ideally within the satellite communications or cellular sector
• Wireless Networking technologies
• Exceptionally customer-focused and love assisting other people overcome technical challenges, which drives you to identify solutions both inspirational and innovative
• Self-motivated and tenacious in ensuring that, even under pressure, tight deadlines are met
• Proactive in maintaining and growing strong technical awareness along with solid commercial knowledge.  You are a fantastic communicator and you are keen to share your ideas
• Ability to communicate effectively at all levels and decipher technically complex issues from a multicultural customer base

Desirable

• Good understanding of network and networking protocols
• Good understanding of core Inmarsat Products & Services and their capabilities
• Experience in working on a shift pattern
• Knowledge of a foreign language

Additional Information

Inmarsat Values:

Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

• Customer -  Providing a unique value to our customers
• Accountability – taking ownership, getting results and keeping our promises
• Respect – collaborating, embracing diversity and valuing differences
• Excellence – creating bold solutions for our customers and putting quality at the heard of everything we do