Staff Security Incident Commander
ServiceNowServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.
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What you get to do in this role:
As a Senior Cyber Security Incident Commander, you will lead incident strategy and communication, driving rapid response, investigation, and mitigation of ServiceNow's most severe security events impacting the company and our customers.
You will serve as a primary point of contact throughout the incident response lifecycle for diverse teams across the planet. During crisis you will produce clear status reports and orchestrate bridges to keep all stakeholders actively involved. This role requires interacting directly with executives and other business leaders, equipping them with critical information required for swift decision-making.
High severity incidents often involve ambiguity and need creative approaches and solutions to manage unprecedented problems. Flexibility, fast movement, and the ability to reduce complex situations to individual components to allow action are critical.
When not handling active crises, you will continuously improve GIR and Command documentation, processes, and supporting infrastructure to maintain Command readiness. You will be instrumental in designing and executing tabletop exercises to ensure all stakeholders understand and can execute their roles and responsibilities during a crisis. Ensuring operation within a post mortem framework that delivers detailed analysis on the root cause of incidents and produce findings and recommendations that support control adjustments to better protect the company
Qualifications8+ years of experience in cybersecurity incident response.
- Must work well under sometimes-stressful conditions, maintaining a collaborative and purpose-driven approach.
- Ability to communicate and collaborate with diverse teams across a wide scope of disciplines.
- Ability to communicate complex information effectively and experience in executive communications.
- Areas that will give the successful candidate an edge:
- Experience in a technical SOC/DFIR discipline in addition to crisis response.
- Familiarity with cybersecurity frameworks (e.g., MITRE ATT&CK).
- Knowledge across multiple security domains (e.g., corporate, cloud, application, datacenter).
- Familiarity with the ServiceNow platform.
- Demonstrated experience leading a large organization through well-known crises such as Log4Shell, Solarigate, or WannaCry.
- Industry recognised cyber security related certifications including; GCIH, GCIA and/or CISSP.
- Extensive experience in a technical leadership position within an enterprise scale organisation; including hands-on experience, preferably in SaaS or similarly regulated sector.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at firstname.lastname@example.org for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
* Salary range is an estimate based on our salary survey 💰
Tags: Automation CISSP Cloud DFIR Forensics GCIA GCIH Incident response MITRE ATT&CK SaaS SOC Strategy
Perks/benefits: Flex hours Startup environment Team events
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