Senior Professional Services Consultant SD-Wan

United Kingdom

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Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive. Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.
The Extreme Professional Services Engineer (PSE) will work within a team of highly skilled and experienced engineers to support multiple customer implementation projects throughout the North American region. The PSE role requires a broad range of technical, troubleshooting and excellent customer communication skills. The PSE is considered the “trusted advisor” for the customer during the network implementation. The PSE’s role is to provide a high quality implementation of all product areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer requirements. Responsibilities:This role will have a main focus on the Extreme Campus Fabric solution along with the Extreme SD-WAN solution, but the successful candidate will also be expected to work on other Extreme technologies.Provide project implementation support onsite and remote.Responsible for creation and maintaining of project documentation during implementation.Responsible as technical lead and trusted advisor to the customer during implementation.Responsible as liaison between sales and customer during implementation.Work with Extreme partners and sales staff to implement the Extreme solution that was sold.Must maintain excellent knowledge on all Extreme product suites.Coach and mentor other members of Professional Services and Professional Service’s partners.Ability to escalate any customer issues to management in a timely manner.Assist management and PMO with estimating Professional Services engagements.Occasionally present Professional Services offers/ability to customers.Perform testing and validation procedures using the available tools and documents.Perform Audits of customers networks.  Requirements:Must be able to speak English, but additional languages are also helpful.Expert in networking technologies with industry and regional knowledge and experience. (5 or more years’ experience).Specific knowledge of Switching, Routing – BGP and OSPF, VPN is required.Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years’ experience).Knowledge of firewall configuration and design is an advantage.Must have strong skills in troubleshooting and problem resolution in a network environment.Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.Excellent inter-personal, technical presentation and communications skills.Proven team player.Ability and Willingness to travel.Must be self-motivated and have the ability to work with minimal supervision. Desired Skills / Experience:S. in Computer Science or related field, or equivalent work experience.Network Certifications desired (i.e. CCNA, CISSP, CCIE, CWTS/CWNA, etc.)Windows Administration Skills (Average Level)Linux Administration Skills (Average Level)Knowledge on Application behavior and Application visibility.Project Management skillsA strong previous experience of SD-WAN, preferably Ipanema SD-WAN is preferable.Experience of Orchestrator Central Management.Deep Packet Inspection.Traffic control.Data stream compression.SSL Encryption / Decryption.Security (IPsec tunnels, firewall, rerouting towards external web security gateways).BGP / OSPF routing.In-depth knowledge of the following Extreme technologies is a plus:Network Access Control (EAC)Wireless; Extreme Wireless and/or Extreme WiNGExtreme Campus FabricExtreme Management Center (XMC)Extreme switching/routingExtreme Workflow Composer/StackstormPython #LI-RemoteExtreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰

Tags: Analytics Artificial Intelligence Audits Automation CISSP Cloud Computer Science Encryption Firewalls Linux Machine Learning VPN Windows

Perks/benefits: Career development

Regions: Remote/Anywhere Europe
Country: United Kingdom
Job stats:  6  2  0
Category: Consulting Jobs

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